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Outsourcing & Managed Services for Telecoms World Summit 2009

Date: 2-3 December 2009
Venue: Shangri-La Hotel, Singapore

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Programme

Conference Highlights & Workshop Programme

For full agenda, please email us your contact details to enquiry@symphonyglobal.com

Conference Programme

Conference Day One - 2 December 2009, Wednesday

KEYNOTE ADDRESS

Overview of Current Market Trends and Developments for Managed Services for the Telecoms Industry in Asia

INDUSTRY ADDRESSES - FROM TOP MANAGEMENT'S PERSPECTIVES

Operator Case Study - Key Strategic Considerations for Adopting Outsourcing and Managed Services

Operator Case Study - CAPEX & OPEX Reduction and Investment Optimisation through Outsourcing and Managed Services

Operator Case Study - Technological Considerations in Planning for Outsourcing and Managed Services

OPERATORS' CASE STUDIES

Operator Case Study - Loop Mobile's Experience in VAS Outsourcing

Operator Case Study - Adopting IT Infrastructure Outsourcing to Focus on Core Revenue Generating Businesses

Operator Case Study - Managed Services - How to Make & Manage?

Operator Case Study - Outsourcing of Customer Interaction Management both for Voice & Data in Mobile: An Aircel's Experience

Operator Case Study - Outsourcing - How to Make Right Resourcing?

PANEL DISCUSSION: - Opportunities and Challenges for Telecom Operators in Adopting Outsourcing & Managed Services

Opportunities and Benefits:

  • Reduce CAPEX & OPEX
  • Increase Revenue
  • New Business Channels to Increase ARPU

Challenges:

  • Risk Involved
  • Staff Reduction
  • Business and Technological Interfaces with Vendor
  • New Business Processes

Conference Day Two - 3 December 2009, Thursday

INVESTMENT OPTIMISATION & COST REDUCTION - BUSINESS CASES SHARED BY OUTSOURCING & MANAGED SERVICES PROVIDERS

Creating Value in Managed Services Partnerships: Going Beyond Cost Savings & Network Efficiency

Unleashing the Potential of Advanced Communications with A Strategic Partner

Driving Top Line Growth with Managed Services

Leapfrogging Directly to Cutting-Edge Technologies

Competing in a Global Environment - Utilising Innovative Business Models to Address Challenges and Reduce Risk

MANAGING & MONITORING PROCESSES TO ACHIEVE ULTIMATE RESULTS

Operator Case Study - Managed services - Governance in a Multi Partner Scenario

Operator Case Study - Re-Aligning the Staffing Systems to Get Ready for the New Business Processes

Operator Case Study - Improving Quality and Extending Coverage with a Managed Services Partner

Outsourcing Implementation Management assures Network Quality, Value for Money and Minimizes Non Core Overhead

CONTRACT NEGOTIATION & MANAGEMENT

Drafting & Negotiating Managing Service Level Agreements to Drive the Business Forward

PANEL DISCUSSION:

Developing Strategic Partnership & Best Business Model to Optimise Investments for Telecoms Operators through Outsourcing & Managed Services

  • Implications for Telecom Operator Business Model & the Relationship with Vendors
  • Business and Technological Considerations
  • Profitable & Sustainable Business Models
  • Additional Revenue Generating Channels