Conference Highlights & Workshop Programme

For full agenda, please email us your contact details to enquiry@symphonyglobal.com

Conference Highlights :

• Updates on Market Trends and Developments for Managed Services for the Telecoms Industry
• Top Management’s Perspectives in Planning to Adopt Outsourcing & Managed Services
  • Strategic Considerations
  • CAPEX & OPEX Reduction and Investment Optimisation through Outsourcing and Managed Services
  • Technological Considerations
• 15 Case Studies from Telecoms Operators and Outsourcing & Managed Services Providers
• Real World Case Studies to be shared by Telecoms Operators on Network Outsourcing-Key Success Factors, IT Infrastructure Outsourcing, Business Process Outsourcing, Customer Care & Call Center Outsourcing
• Critical Issues on Network Sharing Partnership, Security Issues, Partner Selections and Different Outsourcing Scenario, Specific Cost Savings, Managing Multi Vendor Partnership Ecosystem, Leveraging Operational Business Process and Managing & Monitoring Service Level Agreements will be addressed
• Panel Discussion on Avoiding the Pitfalls and Reaping the Best Benefits in Adopting Outsourcing & Managed Services – Hear views directly from telecoms operators!
• Panel Discussion on Developing Strategic Partnership & Best Business Model to Optimise ROI for for Telecom Operators through Outsourcing & Managed Services

Plus Two Half-Day Pre-conference Workshops: 30 November 2010

Pre-Conference Workshop A :
Specially Designed for Telecom Operators – Establishing Your Profitable Cloud Computing Services for Business Enterprises

Pre-Conference Workshop B :
Telecom Outsourcing -- Financial Modeling, Pricing and Risk Management from Business, Technical and Legal Perspectives

What Our Past Delegates Have to Say?

"Symphony is a professional company. They could manage the program very efficiently and puntually."
- B.R.A., Aster Teleservices

"Good opportunity to learn and share not only with telcos of same industries but also with solution providers and equipment vendors alike."
- L.L., Telecom Brunei

"Very professional team in event organisation with enthutheized attitude and friendly approach."
- K.A., Zain Kuwait

"Very useful and meaningful event."
- M.H., Bharti Airtel Lanka