Why Attend

Learn from Insights, Case Studies, Up-and-running Projects and Proven Country Experience shared by Global Leading Players and Tap Solutions to the following Critical Market Issues:

• Closing the Customer Service Gap – Adapting to An Evolving Customer Landscape
• The 5 Stepping Stones to Customer Centricity
• Understanding How to Transform Your Customer Experience Management Strategy Into Actionable and Tangible Results Using Direct Customer Feedback
• Designing and Implementing An Effective Customer Experience Strategy
• Exploiting the Power of Social Media to Encourage Customer Loyalty
• Utilising Social Media As A Tool To Deliver Real Business Results
• Driving Customer Loyalty with Efficient CEM Technology Platforms
• Machine-to-Machine: Driving the Connected World
• Machine-To- Machine: Horizontal Approach Enabling Operators to Build a Profitable Business
• M2M’s Impact on Customer Experience Transformation
• Creating Experiential Measures to Drive Experience Enhancements
• Experience as A Critical Business Driver
• How to Create A Sustainable Differentiated Experience
• Experience is Beyond Service Alone
• How Telecom Cloud Services Will Impact Customer Experience Management?
• Developing A Customer Centric Culture to Increase Customer Loyalty & ROI
• Examining Contact Strategies Across A Range of Customer Channels through Leveraging on Segmentation and Mining of Customer Billing and Spending Data
• Boosting Profit by Personalisation Using Advanced Customer Communications Techniques
• Evaluating Customer Experience Management Strategies from An Executive Point-Of-View – What Are the Current Priorities for Telcos?