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Customer Experience Management (CEM) In TELECOMS World Summit 2012
Creating Differentiation to Reduce Churn and Maximize Profit through Developing an Effective CEM Strategy

Conference: 27 - 28 September 2012
Swissotel Merchant Court, Singapore

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Why Attend?

Why Attend

Learn from Insights, Case Studies, Up-and-running Projects and Proven Country Experience shared by Global Leading Players and Tap Solutions to the following Critical Market Issues:

  • Closing the Customer Service Gap – Adapting to An Evolving Customer Landscape
  • The 5 Stepping Stones to Customer Centricity
  • Understanding How to Transform Your Customer Experience Management Strategy Into Actionable and Tangible Results Using Direct Customer Feedback
  • Designing and Implementing An Effective Customer Experience Strategy
  • Exploiting the Power of Social Media to Encourage Customer Loyalty
  • Utilising Social Media As A Tool To Deliver Real Business Results
  • Driving Customer Loyalty with Efficient CEM Technology Platforms
  • Machine-to-Machine: Driving the Connected World
  • Machine-To- Machine: Horizontal Approach Enabling Operators to Build a Profitable Business
  • M2M’s Impact on Customer Experience Transformation
  • Creating Experiential Measures to Drive Experience Enhancements
  • Experience as A Critical Business Driver
  • How to Create A Sustainable Differentiated Experience
  • Experience is Beyond Service Alone
  • How Telecom Cloud Services Will Impact Customer Experience Management?
  • Developing A Customer Centric Culture to Increase Customer Loyalty & ROI
  • Examining Contact Strategies Across A Range of Customer Channels through Leveraging on Segmentation and Mining of Customer Billing and Spending Data
  • Boosting Profit by Personalisation Using Advanced Customer Communications Techniques
  • Evaluating Customer Experience Management Strategies from An Executive Point-Of-View – What Are the Current Priorities for Telcos?