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Customer Experience Management (CEM) In TELECOMS World Summit 2012
Creating Differentiation to Reduce Churn and Maximize Profit through Developing an Effective CEM Strategy

Conference: 27 - 28 September 2012
Swissotel Merchant Court, Singapore

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Gold Sponsor:

LogMeIn is a leading provider of Remote Connectivity and Customer Care solutions selected by leading corporations worldwide for secure on-demand remote support and live chat. LogMeIn's solutions empower over 11 million active users to connect more than 125 million devices across the globe.

LogMeIn Rescue has been selected by leading Carriers and OEMs worldwide as the preferred solution for secure on-demand remote support. It is assisting these businesses in improving their customer satisfaction and reducing the cost of service delivery. LogMeIn Rescue gives helpdesks and support staff the ability to remotely configure, diagnose and troubleshoot tablets (iOS, Android), smartphones (Android, iPhone, Symbian, BlackBerry) as well as PCs and Macs. A web-based offering, Rescue combines remote control with device configuration, live chat and diagnostics capabilities, enabling customer service teams to fix common issues on any device with a web or mobile connection, as if the device were in their hands.

BoldChat, a LogMeIn customer care solution, is a market-leading live chat offering that enables businesses to quickly and effectively engage visitors on their websites to improve online support and increase sales.

Corporate Sponsor:

Clarity is a leading provider of operational management solutions used globally by operators to support more than 500 million subscribers. Clarity offers the award winning Business Quality Manager (BQM) which gives operators the customer service insight they need to leap-frog their competition. Business Quality Manager brings together the vast seam of network and service related information available from the OSS, mediation, SDP and other systems. It enables operators to extract and correlate data from across their network and IT systems in near real-time to monitor and analyze key performance indicators on which they can make timely decisions to optimize the customer experience. Clarity is dedicated simplifying operations - helping operators reduce unnecessary complexity and increase their business agility. Clarity’s unified portfolio greatly reduces the cost, time and risk to deploy and operate networks and services, providing rapid return on investment. For more information, visit the new

Associate Sponsor:

comScore is a global leader in measuring the digital world and the preferred source of digital marketing intelligence. Through a powerful combination of behavioral and survey insights, comScore enables clients to better understand, leverage and profit from the rapidly evolving worldwide web and mobile arena.

comScore provides syndicated and custom solutions in online audience measurement, e-commerce, advertising, search, video and mobile and offers dedicated analysts with digital marketing and vertical-specific industry expertise. Advertising agencies, publishers, marketers and financial analysts turn to comScore for the industry-leading solutions needed to craft successful digital, marketing, sales, product development and trading strategies.

DingLi is one of the leading provider of end to end customer experience management and service quality management solutions. We are Asia's leading authority in network testing, monitoring and optimization and is one of the largest listed enterprises in China in the fields of wireless service monitoring, testing and engineering. Our products and solutions aretrusted by the worlds largest mobile operators and are deployed in wirelessnetworks serving billions of mobile subscribers across several continents. In DingLi we help our customers provide better service so that their subscribers can have 30 minutes or more of quality time and less time spent with customer support issues.

Jasper Wireless is the world leader in Connected Devices Platforms. Delivered in the cloud, the platform enables mobile network operators around the world to capitalize on the emerging machine-to-machine (M2M) and connected devices markets. Jasper Wireless operator partners include SingTel Group, AT&T, América Móvil group, Telefónica Group, NTT DOCOMO, KPN Group, VimpelCom Group, Etisalat Group, Telstra, Rogers, CSL and more.

Nokia Siemens Networks is the world’s specialist in mobile broadband. From the first ever call on GSM, to the first call on LTE, we operate at the forefront of each generation of mobile technology. Our global experts invent the new capabilities our customers need in their networks. We provide the world’s most efficient mobile networks, the intelligence to maximize the value of those networks, and the services to make it all work seamlessly.

With headquarters in Espoo, Finland, we operate in over 150 countries and had net sales of over 14 billion euros in 2011.

As market leader in enterprise application software, SAP (NYSE: SAP) helps companies of all sizes and industries run better. Founded in 1972, SAP has a rich history of innovation and growth as a true industry leader. Today, SAP has sales and development locations in more than 50 countries worldwide . SAP applications and services enable more than 183,000 customers worldwide to operate profitably, adapt continuously, and grow sustainably. SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition.

The Now Factory provides real-time insights into how customers use data services, enabling Communication Service Providers (CSPs) to optimise the customer experience and drive greater profitability. The company is unique in the depth, breadth and quality of actionable insights it can deliver in real time across different correlations of customers, services, devices and network nodes. Its technology has been installed with over 35 CSPs globally across 4 different continents. More information on the company can be found at

WDS believes that by focusing on the customer experience, wireless brands can build value-based relationships with their end-users that drive loyalty and differentiation. Helping to connect and optimize each stage of the wireless value chain, from product development through retail and post-sale support and maintenance, WDS helps its customers to better control how their end-users interact with devices, services and networks. Headquartered in the UK, with locations across five continents, the company currently counts over 100 customers, including mobile operators, device manufacturers, retailers and service providers.


Customer Experience Management in Telecoms World Summit 2012 offers you the most effective platform to demonstrate your thought leadership and showcase your products and services at the largest high profile gathering of telecoms industry leaders in the world that includes senior management and decision makers.

Sponsorship packages can be customised to suit your exact branding and marketing requirements and ensure your company is at the forefront of the industry senior managements’ mind in their decision-making process.

For further details on sponsorship and exhibition opportunities or to discuss customised packages to meet your marketing and business needs,

Please contact:

Tel: +65 6474 1471
Fax: +65 6725 8438