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Customer Experience Management (CEM) In TELECOMS World Summit 2012
Creating Differentiation to Reduce Churn and Maximize Profit through Developing an Effective CEM Strategy

Conference: 27 - 28 September 2012
Swissotel Merchant Court, Singapore

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Event Partners

Event Partners

We partner with associations/forums, leading publications, online media, portals and newsletters in the relevant sectors to achieve mutually beneficial benefits for both companies. Our extensive marketing campaigns will ensure that you impress the right players at the forefront of the latest industry advancements and expand your business territory.

To find out the potential benefits in supporting our events, please contact us today at Email: marketing@symphonyglobal.com

We have received great support from the following partners for this event:

Endorsing Bodies

GSA

GSA (Global mobile Suppliers Association) represents leading GSM, 3G/WCDMA-HSPA and LTE suppliers, delivering trusted own-researched surveys, reports, facts, stats, objective analysis and information confirming and explaining market developments, trends, evolution and opportunities. Support to network operators includes targeted seminars for information exchange, relationship events, campaigns, case studies, and information papers.

Website: www.gsacom.com
RSS Feed: www.gsacom.com/rss/gsanews.php4
GSA LinkedIN group: www.linkedin.com/groups?gid=2313721
LTE1800 LinkedIN Group: www.linkedin.com/groups?gid=3129390
Twitter: www.twitter.com/gsacom
Facebook page: www.facebook.com/pages/Global-mobile-Suppliers-Association-GSA/123462771012551


Mobile Monday Indonesia


Mobile Monday Seoul

The monthly report brief, "Mobile Monday Seoul Brief" is carrying up-to-date information about Korea's mobile-sector trends and in-depth information that can be read at a glance. Offering news and statistics about Korea's mobile market and insightful commentary, the "Mobile Monday Seoul Brief" will also contain many charts and graphics that allow busy staff and executives of global companies quick access to information that they can also easily utilize when providing presentations both inside and outside the company.

http://mobilemonday.co.kr/brief

For more information about a subscription, contact korea@mobiad.org


Mobile Monday Singapore

MobileMonday Singapore is a local community of mobile industry visionaries, developers and influential individuals. The mobile community fosters cooperation and cross-border business development through virtual and live networking events to share ideas, best practices and trends from global markets. With one of the highest mobile phone penetration rates in Asia, the mobile industry in Singapore has managed to deepen its mobile intellectual property creation capabilities to create a vibrant mobile R&D and technology innovation hub, stimulating new market demands and connections with the rest of the world.

MobileMonday is organised by a group of some 200+ dedicated volunteers from around the world. Originating in Helsinki, Finland, in the year 2000, MobileMonday has grown into the world’s leading mobile community.


Hong Kong Wireless Technology Industry Association (WTIA)

About WTIA

Hong Kong Wireless Technology Industry Association (WTIA), which was established in 2001, is a non-profit trade association registered in Hong Kong to provide a platform for the wireless-related business to work together to benefit the industry development and growth; with objectives below:

  • Represent and safeguard the interests and opinions of the wireless technology industry to the Government and other international parties
  • Promote the development, usage and awareness of wireless technology applications in Hong Kong
  • Enhance communication and partnership between different types of companies in the wireless technology industry
  • Advance the professional standards of software and hardware development in wireless technology applications


Media Partners

ABI Research

ABI Research provides market-based intelligence across a range of technologies: mobile devices, networks, and services; wireless connectivity; the “digital home”; telematics and navigation, RFID, and “clean telecoms.” Its teams of expert analysts and researchers combine long experience, deep understanding of technology and business, and a firm dedication to objectivity. ABI Research reports and services offer subscribers critical interpretation of market trends, backed by verifiable facts.

In addition to being relied upon for strategic insight by over 500 clients annually, our analysts’ opinions appear in the major media sources of the world and hundreds of industry specific trade publications.

www.abiresearch.com.


Balkans.com

Balkans.com Business News, www.balkans.com , is a prominent and recognized voice for business globally. As a Balkans business resource, we provide up-to-date daily news and weekly reviews, market research, financial reports, company news linking and database of companies who do business in Albania, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, FYR Macedonia, Greece, Montenegro, Romania, Serbia, Slovenia and Turkey. In addition, our notable industry news section provides detailed information on business happenings for over 30 specific industries. Our readers are high-level executives, business leaders, educational institutions, investors, business owners and government institutions throughout the world.


Biz-News.com

Biz-News.com is an online media group providing consumer electronic business news to professionals worldwide.

Biz-News.com reaches its global business readership in niche audience segments across medias specialized in the consumer electronic markets.

Biz-News.com currently acts in the HDTV, Smartphone, VOIP and Storage markets.

We provide news on semiconductors, software, hardware, OEM, content, manufacturer's brands, wireless operators, distributors and retailers on a global scale.

We focus on worldwide consumer electronics markets.

URL: http://smartphone.biz-news.com


Blassys

Blassys … the Microenterprise eMagazine, is an online publication about microfinance and microenterpreneurs’ efforts, gains, and challenges. Our goal is to inform, educate, and entertain by bringing to our readers universal spectrum of ideas on Microfinance as well as thoughtful opinions by practitioners, scholars, professionals and of course, the microenterpreneurs. Please visit us at www.blassys.com


Connect-World

Connect-World publishes editions for each of the world's major regions: Africa and the Middle East, Asia-Pacific, EMEA, Europe, Global, India, Latin America and North America.

Our writers are the people who know the ICT sector best: the leaders of industry, governments, international organisations, legal experts, bankers and their advisors.

Over 22,000 copies of each edition of Connect-World is delivered to the desks of the top decision-makers of leading international companies, telecom ministries, regulatory agencies, carriers, service providers, equipment manufacturers, satellite companies and others.

Connect-World is also a major sponsor of leading trade shows globally and regionally such as ITU Telecom, CommunicAsia, 3GSM World, CTIA, IBC Amsterdam and many others.


CRM Xchange

CRMXchange has developed unique industry insights into the business intelligence and professional programs required for successful operations. Known by our audience as the “event site,” we are experts in Webcast hosting. Visitors to the site can participate in over 100 yearly interactive educational webinars. Register free with CRMXchange to receive a wealth of online resources including: •Live webcasts •White paper and featured column library •Contact Center and CRM News •Vendor Directory •Calendar of Events from Around the World •Virtual Conferences in Workforce management, Quality Assurance, Speech Analytics and Multi-Channel Strategies www.crmxchange.com www.crmxchange.com


Customer Service Manager

CSM is the leading online magazine and community for customer service professionals. The CSM website is packed with customer service articles, skills and tips - all designed to help improve your customer service. Join for free and receive a valuable customer service newsletter each month. Website: www.customerservicemanager.com


Developing Telecom

DevelopingTelecoms is the industry leading on-line information portal covering communications technology, business, markets, new products and services in emerging markets world-wide. With free access and daily updates, DevelopingTelecoms is the first port-of-call for professionals needing to keep up-to-date, getting over 600,000 hits, 80,000 page-views and 25,000 visitors every month. Visit www.developingtelecoms.com now to keep abreast of developments in the world’s fastest growing communications markets and sign-up for our free e-newsletter.


DIDXchange

DIDXchange is the world's wholesale ecosystem of around 17,000 telecommunications service providers in 170 nations who use the marketplace to buy and sell direct inward dialing. It also serves as a media partner and marketing arms for DIDX members and the most important IP communications and technologies events in the world. Its telephone number sourcing expertise is paired with a popular podcast channels on iTunes, Youtube, Viddler, Screenr and at http://www.didx.net/podcast.


India Tech Online

IndiaTechOnline is an online guide to Information Technology trends and developments from India. Technology in India is not just about global tech support.

This site reports news, analyses trends, understands innovation and unveils research developments, in an attempt to become the one stop shop for everything from India on computers (corporate and consumer systems), software, enterprise systems, telecom (mobile and wireless) research developments and deployments; convergence technologies, personal gadgets and entertainment systems, service and business process industry happenings.

IndiaTechOnline comes to you from a team of technology watchers and analysts led by Anand Parthasarathy, a veteran IT journalist who has taken a keen peek into the Indian technology landscape for more than 15 years for one of India's most widely read daily newspapers, The Hindu.


IT EVENT

ITevent is the largest source of conferences, exhibitions, seminars and training courses in IT field. Our goal is to bring fast and easy-to-use service to all IT professionals who are looking for most actual events in IT industry. To provide the best user experience we've focused on three main principles:

1. Simplicity
You may reach any event in our website in 2-3 clicks: just choose location, date and keywords.

2. Growth
Our database is constantly updating by new events: we provide only up-to-date and actual information.

3. Scale
Our partners are leading event organizers and training centers as well as consulting & PR agencies, software developers, hardware manufacturers and other companies specialized in IT industry.

The website url is simple: http://itevent.net - choose your event and register online in just couple of clicks!


IT INSIGHTme

IT INSIGHTme is the first and only IT, Telecom and Media (ITTM) online portal covering Middle East and the Arab World. Published online, it provides news, articles, reports, event coverages, in-depth analysis and interviews of ITTM leaders and commands a readership of ITTM professionals and decision makers. For more information, please visit www.itinsightme.info


Juniper Research

Juniper specialises in identifying and appraising new high growth market sectors within the mobile ecosystem. Market sizing and forecasting are the cornerstones of our offering, together with competitive analysis, strategic assessment and business modelling. We endeavour to provide independent and impartial analysis of both current and emerging opportunities via a team of dedicated specialists – very knowledgeable, experienced and experts in their field. Juniper Research focuses on the following industries: Mobile Content & Applications, Mobile Commerce, Devices and Technologies, Mobile Markets & Strategies and IP, Broadband & TV.

Free whitepapers and further information can be found at www.juniperresearch.com. Alternatively, please contact Rosi Pineiro at rosi.pineiro@juniperresearch.com, telephone +44(0)1256 830001.


Markets and Markets

MarketsandMarkets is a full service and consulting firm that produces strategically analyzed full length reports track more than 10 industries. M&M plans to launch industry-wise and country wise market tracker for all the verticals tracked. This intelligence database comprising of about 60000 reports a year will form one of the world's largest intelligence resources worldwide. MarketsandMarkets has effectively used technology to automate management of large and complex data for forecasts. MarketsandMarkets aspires to help its client to achieve sustainable growth by providing incisive business insights into their respective business partners. Our 200 global strategic accounts with topline revenues in excess of USD 1 Billion annually. Delivered syndicated research studies to top publishers globally on a subcontracting model. The major industries that we cover in our market intelligence deliverables are Pharma & Biotech, Telecom & IT, Healthcare & Life sciences, Chemical & Advanced Material, Electronics & Semiconductors and Foods & Beverages.


Mind Commerce

The Mind Commerce is to provide customized research, consulting, training, and writing services for the telecommunications and IT industry within our areas of expertise.

Mind Commerce clients include manufacturers, developers, service providers,industry organizations, and government. Mind Commerce partners include various leading firms in the telecommunications industry.

Mind Commerce differentiates itself from its competition by meeting the unique needs of its clients through customized product development and service delivery.

http://www.mindcommerce.com/


Mobile Wireless Jobs


Mobile Wireless Jobs is the leading telecom careers employment work labor HR recruitment blog for senior-level executive applicant candidate professionals, staffing / hiring managers, employers and human resources recruiters in the mobile content and wireless entertainment industry.


OSS News Review


OSS News Review is an online news source that covers the Telecommunications Billing and OSS/BSS industry. OSS News Review provides timely news, industry information, corporate overviews, and references for the industry. http://www.ossnewsreview.com/


Outsource Magazine


Outsource magazine (www.outsourcemagazine.co.uk) has been an indispensable resource providing news, views, analysis and thought-leadership for the global outsourcing community since 2005.

Through our flagship print title and via our weekly Outsource Xpress email, website & social media tools, including LinkedIn & Twitter via @outsourcemag, Outsource delivers unrivalled content direct to the movers, shakers and decision-makers at the heart of the outsourcing space.

Our in-depth coverage of important events and trends, interviews with both high-profile industry figures and unsung heroes, and commentary from the Outsource network worldwide gives us an unparalleled perspective on outsourcing across sectors, verticals and geographies.

To apply for a free print and/or digital subscription to Outsource magazine simply click here:


OVUM


Ovum is a telecoms, IT services and software company that analyzes changes, threats and opportunities ahead for clients including small companies, Fortune 500 corporations and governments around the world. We provide leading European business information in the technology, information, communications and telecoms sectors.

Ovum is a global advisory and consulting firm. Its primary activity is providing value-added advisory services and consulting to retain and project clients. The company acts as a well-respected and trusted source of industry data, knowledge and expertise on the commercial impact of technology, regulatory and market changes. Ovum engages in continuous research and industry analysis to determine market dynamics in its specialist sectors.


PMR

PMR (www.pmrcorporate.com) is a British-American company providing market information, advice and services to international businesses interested in Central and Eastern European countries as well as other emerging markets. PMR's key areas of operation include business publications (through PMR Publications), consultancy (through PMR Consulting) and market research (through PMR Research). Being present on the market since 1995, offering high international standards in projects and publications, as well as providing one of the most frequently visited and top-ranked websites, PMR is one of the largest companies of its type in the region.


ReportsandReports

ReportsandReports comprises of an online library of 50,000 reports, in-depth market research studies of over 5000 micro markets, and 25 industry specific websites.

Our client list boasts of almost all well-known publishers of such reports across the globe. We, as a third party reseller of market research reports employ number of marketing tools such as press releases, email-marketing and effective search engine optimization technique to drive revenues for our clients.


Telecomkh.com

Telecomkh.com is an online magazine whose mission is to promote the development of the telecommunications sector with information and information-based services, to manufacturers, engineers, distributors, installers or anyone wishing to acquire professional knowledge of developments in this sector.

The main objective of telecomkh.com is to offer his readers detailed professional information, useful, responsive to the technological needs of the Spanish and European telecommunications industry.


Teleinfotoday

www.teleinfotoday.com is one of the leading online service providers to the IT & Telecom Community. Its a complete business to business platform which facilitates to bridge the gap between the manufacturer and suppliers in improving their business relationships.

www.teleinfotoday.com provides a common platform to improve the visibility and scope of their business internationally breaking the geographical barriers. A specialist website dedicated to the new online marketing in construction B2B environment. We offer customized marketing solutions to suit the specific requirements of our clients.

Our highly informative services keep the Construction Professionals informed about evolving markets and enable them to make strategic decisions. Our wide range of promotional services assists our clients in reaching the top CEO's and key decision makers in the industry.


TeleSemana

TeleSemana, the leading multimedia web portal covering Latin American telecommunications industry, offers a wide range of options to deliver the most relevant information to telecom professionals across the region. With over seven years of experience and more than 15,000 active subscribers, TeleSemana provides up-to-date information and online training through different channels: radio and TV broadcasts, weekly newsletter, online seminars and white papers TeleSemana content is targeted towards telecommunication service providers seeking to expand their knowledge about the launch and commercialization of new technologies and services.


TelcoProfessionals

TelcoProfessionals is an interactive, content rich, blog- and video-centric online community and business exchange developed exclusively for the Telecom and Media industry. We are dedicated to individuals working in the industry globally, as a place they can find and help each other get ahead. TelcoProfessionals.com includes area specific Microsites with their own daily newsfeeds and content, a full Telecom & Media events listing, blogs, informal video’s of the people shaping the industry’s future, and forums. The site allows you to network directly with like-minded professionals from over 191 countries. We have more than 11000 members.

To enhance your professional profile and network for future business opportunities, or to visit our jobs portal, join us today on www.telcoprofessionals.com.


TelecomWatch

TelecomWatch is the only "Publishing-House" in India which is fully & totally focused / concentrated on Indian Telecom && its related industries. TelecomWatch serves well over 71,000 email ids & its products are seen daily by more than 1,00,000 pairs of important eye-balls, who are the actual business creators.

TelecomWatch endeavors to provide Fixedline, CDMA ( Mobile), GSM & Average Revenue Per User figs immediately on their release. Its products have proved to be excellent vehicles for "Online Advertising".

TelecomWatch products provide online & offline timely & accurate info / data on vital happenings, latest tariffs & valid tenders through: TelecomWatch-news flash, TelecomWatch-tariff databank, TelecomWatch-info bank & TelecomWatch-ad flash

For more details please visit www.telecomwatch.in or mail us at info@telecomwatch.in


TeleResources

TeleResources Engineering is Australia’s leading Wireless Strategy and Solutions Company, providing tailored business solutions, market analysis and engineering services to Australian and International clients.

We partner with the world's leading radio network design, test, optimisation tool and mobile multimedia technology companies in order to enhance the operations of our many telecommunications and broadcasting clients.

Over 80% of our business is referral or repeat business thus confirming our reputation for excellence and our ability to deliver valuable business solutions to our clients

TeleResources also provides the only easy to read FREE weekly summary of the top news stories on wireless communications in Australia and New Zealand. To subscribe please visit our website www.teleres.com.au


Teletimes International

Teletimes International, the only tri-regional magazine focused towards the Telecom & IT sectors of the Middle East, Asia and Africa, proactively leverages knowledge and insights from executives and decision makers, who know telecommunications - the issues that need to be addressed, the technology reporting that must happen, and the answers that must be delivered. It is the realization of this core need to inform that really allows Teletimes to differentiate itself from other publications.

In the 7th year of its publication, Teletimes has achieved a qualitative edge by capitalizing on the age-old need for quality information. Its online edition is also available on www.teletimesinternational.com

Teletimes International actively participates in all high-profile industry events throughout the region to provide detailed reportage of those events and latest information of telecommunications developments worldwide. Teletimes’ primary focus is on providing featured articles on latest technologies, IT and telecom developments, and market trends. Latest research, exclusive facts and figures from telecom markets around the globe, supported by high-profile interviews of leaders and decision-makers of the IT and telecom industry are regular features of this monthly publication.

Part of Teletimes’ vision is to keep our readers updated with the latest ICT news, to facilitate this Teletimes also publishes a weekly Online Edition (E-newsletter).


Wireless Industry Partnership

Wireless Industry Partnership (WIP) is an international company that builds mobile developer communities and amplifies their voice in the ecosystem. Our Developer Marketing Agency services complement and strengthen developer and partner relations programs. Our WIPJam events are popular around the world as fun, interactive unconferences that are serious about No PPT, No Panels and No Ties! Along with our on-line Community, Developer Resource Portal, Mobile Community Calendar, AppStore Catalog and global partnerships, we connect developers and start ups to information, resources and tools that they need to reduce cycle times, increase innovation and get to market faster.

www.wipconnector.com