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Customer Experience Management (CEM) In TELECOMS World Summit 2012
Creating Differentiation to Reduce Churn and Maximize Profit through Developing an Effective CEM Strategy

Conference: 27 - 28 September 2012
Swissotel Merchant Court, Singapore

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Overview

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Testimonials:

“Customer Experience Management in Telecom brought together some of the most interesting and knowledgeable experts in the industry. Presentations offered real-world, and highly practical, examples of CEM programs and measurement techniques. A great networking and learning experience, we’ll have no doubts about returning next year.”
– T. Deluca-Smith, WDS, A Xerox Company

“The event is very interesting and I was excited in my 2 days involvement in the event. I got a lot of knowledge and fruitful sharing about “customer experience” from the experts with many case study, some of actual survey result from research company or telco provider itself will help me to know trend of customer behavior present and the future a and off course new networking. It is more than my expectation and I really hope there is a chance to follow the next Telecom Summit 2013.”
– B. Suryadi, PT VADS Indonesia

“CEM in Mobile World Congress 2012 was an excellent event, with informed speakers providing the audience with many real-life case studies from operators across Asia."
– J. Gill, Clarity

“The conference was very useful in understanding the needs of customer experience. Telecom has its own set of challenges. There was a lot of meeting of the minds with industry experts who worry about customer experience including csat, loyalty and retention. I am not sure I would have got the depth of take-aways in another forum.”
– G. Jayadevan, Comviva

“Customer experience management is the process of strategically managing a customer’s entire experience with a product or company. The Customer Experience Management in Telecoms World Summit 2012 organized by Symphony Global presents a roster of world class speakers with deep expertise on the disciplines, methodologies and processes used to comprehensively manage a customer's cross-channel interaction with a company.”
- G. Chua, Celcom Axiata

“Customer Experience Management in Telecom brought together a range of interesting and knowledgeable experts from across the industry & the region, who were willing to share their unique experiences. The presentations offered real-world, practical examples of CEM programs and measurement techniques. A great networking and learning experience, we'll have no doubts about returning next year."
– A. Farquharson, LogMeIn

“Symphony Global enables operators around the world to come together and share each other’s best practices.”
– R. A. Tanzeen, Banglalink

“CEM in Telecoms WS is a very informative conference – Symphony Global has done a great work in designing a practical but also friendly atmosphere/setting. A job well done.”
- J. Zhang, The Now Factory

“Good overall conference. Many interesting & useful topics.”
– H. Hasbullah, Telekom Malaysia

“A very good platform among telcos, in sharing ideas and experiences. Definitely recommended to all related customer’s stakeholders in the organization.”
- H. Mohamed, Telekom Malaysia

“A great conference that many experts from various areas congregate to share their valuable experience.”
– Lee K. H., M1

“Symphony Global has been organising regional seminars on very hot topics of the time. These seminars have given me the opportunities to interact with other operators and companies and exchange experience and information which I have used in new policies of the company.”
– A. R. Bhattarai, Nepal Telecom

“The CEM in Telecoms World Summit provided the CEM practitioners the opportunity to share experiences. It was an inspiring and encouraging event.”
- K. Breebaart, SAP Asia