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Customer Experience Management (CEM) In TELECOMS World Summit 2012
Creating Differentiation to Reduce Churn and Maximize Profit through Developing an Effective CEM Strategy

Conference: 27 - 28 September 2012
Swissotel Merchant Court, Singapore
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Attendee Profile

Attendee Profile

*Within Telecoms Operators:

  • CEOs
  • COOs
  • CTOs
  • CMOs
  • MDs/GMs
  • Directors/Heads/VPs/Senior Managers/Managers of:
    • Service Transformation
    • Marketing
    • Product Management
    • Market & Business Intelligence
    • Customer Loyalty Program
    • Customer Lifecycle Management
    • Custoemr Experience Management
    • Customer Management
    • Customer Insights
    • Customer Retention
    • Customer Contact Centre
    • Customer Care/Service
    • Customer Operations
    • Customer Complaints
    • Customer Support
    • Business Intelligence
    • Sales
    • Business Development
    • B2B
    • Billing
    • Telecom Cloud Services
    • BSS
    • M2M Strategy
    • Social Media Strategy

*Within Vendors/CEM/BSS/Machine2Machine/Cloud Computing/Social Media Technology Providers:

  • CEOs/GMs/MDs
  • Marketing Directors/Managers
  • Business Development Directors/Managers
  • Sales Directors/Managers

Plus:

  • Financiers
  • Lawyers
  • Consulting Firms
  • Industry Associations