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Customer Experience Management (CEM) In TELECOMS World Summit 2012
Creating Differentiation to Reduce Churn and Maximize Profit through Developing an Effective CEM Strategy

Conference: 27 - 28 September 2012
Swissotel Merchant Court, Singapore

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A Line-Up of Highly-Regarded Expert Speakers Representing the CEM for Telecoms Ecosystems from:

Sachin Kumar Das, AVP/Head Customer Experience Delivery, Aircel, India

Rubaiyat A. Tanzeen, Quality Assurance Associate General Manager, Planning & Development, Customer Care, Banglalink, Bangladesh

Suet Yu, Director, Customer Experience Management, CSL, Hong Kong

Andreas West, Senior VP, Customer Management, Celcom, Malaysia

George Chua, VP, Customer Analytics, Customer Value Management, Celcom, Malaysia

Tony Garcia, Chief Commercial Officer, Clarity, UK

Stephen Kerwick, Vice President, Asia Pacific, comScore, Singapore

Kapil Sharma, General Manager, Group Service Delivery Management, Dialog, Sri Lanka

Suresh Ramasamy, Technology Stretegist/Futurist, DIGI, Malaysia

Jonnie Tupas, VP, Sales and Marketing-Asia, Dingli Communications, Hong Kong

Kashif Baig, Head of Customer Experience & Digital-Social Media, Grameenphone, Pakistan

Shawn Sanderson, Operator Consultant, Jasper Wireless, Singapore

Andy Farquharson, Regional Director, LogMeIn Asia Pacific, Australia

Anoop Ranjan Bhattarai, Deputy General Manager-Planning, Nepal Telecom, Nepal

Soma Velayutham, Head of Global CEM Product Management, Nokia Siemens Networks, Singapore

Ongki Kurniawan, Director/Chief Service Management Officer, PT XL Axiata, Indonesia

Koert Breebaart, Senior Principal Value Engineering, SAP Asia, Singapore (previously Director Customer Experience, SingTel)

Michael Seng, Manager, Group Centre of Excellence-Customer Experience, SingTel, Singapore

Suzana Mohd Salleh, General Manager, Business Development & Marketing, TM SME, Telecom Malaysia, Malaysia

Anthony Hogan, Technical Director APAC, The Now Factory, Singapore

Tim Deluca-Smith, VP Marketing,WDS, UK

and many more…

Limited speaking slots are available. If you are interested in speaking at this summit, please email