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Customer Experience Management (CEM) in Telecoms World Summit 2019
Implementing Excellent CEM Strategy through Innovation

Conference: 25 - 26 April 2019
Goodwood Park Hotel, Singapore

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“The Summit is a great event for exchanging new ideas and initiatives among telcos and vendors in the region. It was also a great learning and networking opportunities for like-minded professionals. Great job by the organisers for demonstrating a great customer experience in practice. It’s a must attended event for CX professionals!” – S.S., Telkom Indonesia

“We really enjoyed being a Corporate Sponsor of the CEM in Telecoms World Summit in Singapore. The event itself is very intimate, which allows for great discussion, and you really feel like you get to ‘know’ the speakers and the other delegates across the 2 days. The presentations were very informative, and are helping to shape our thinking for the next year and beyond. As a sponsor, we connected with a lot of new potential clients and hope to develop our business in Asia as a result. The host city, venue and organisation were excellent, and I can highly recommend this event for sponsors and delegates alike!” – W.G., Maplewave

“Congratulations on a successful turn out for this well organised event!! Good mix of practisoners, vendors and professionals from the customer experience industry coming together to share knowledge, insights and thoughts about the past, present and future of our ever evolving field. Well done and keep this event going for many more years to come. Cheers!” – C.L., MyRepublic

“Great experience and overall event was nice.” – I.J.S., XL Axiata

“Great arrangement with good time management. I shall say one of the most well managed events I have attended so far.” – E.L., Time Dotcom

“The Symphony CEM summit truly is an excellent forum to learn about the latest tectonic shifts happening in the CEM space. It’s not only a great platform to listen to thought leaders of the industry, but also a key confluence point for Operators and CEM vendors to interact, get to know about problem statements/new initiatives in CEM space, showcase/discuss capabilities and identify key areas to synergize. Overall an excellent organized event, great presenters, equally wonderful fellow delegates, good discussions on wide ranging topics, invigorating 2 days. Cheers!!” – S.J., CEMtics

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