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Customer Experience Management (CEM) in Telecoms World Summit 2019
Implementing Excellent CEM Strategy through Innovation

Conference: 25 - 26 April 2019
Goodwood Park Hotel, Singapore

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Overview

Overview


“Many telecoms operators are placing customer experience at the heart of their strategies, and are seeking to differentiate themselves from competitors by better meeting the needs of their customer base. In many cases, a focus on customer experience is also helping to reduce costs through, for example, customer-driven capex programs. Customer experience itself has many aspects including network performance, interactions with customer services and perceptions around value-for-money.” – Telecomasia.net

“The Gartner report “Market Trends: Top Five Disruptions for CSPs, Worldwide, 2018-2023” lists technologies like open-source software, virtualization, wireless edge computing and artificial intelligence as radically alter business relationships and competitive structures.
Gartner believes that many CSPs still struggle to become early adopters or fast followers of these technologies. Legacy mentality is making it challenging for leadership at CSPs to develop the bold vision and agility required in order to capture market opportunities proffered by these trends.”
– Telecomasia.net

Customer Experience Management (CEM) in Telecoms World Summit 2019 draws together highly-regarded expert speakers from across the ecosystem of telecommunications industry and solution providers to present to you the latest key trends and development in CEM, big data analytics and AI technologies and strategies. The highlights of the summit will be Case Studies and Perspectives to be shared by senior professionals from telecoms operators in implemeting effective CEM strategies in their businesses.

The agenda of this event encompasses:

  • Digital Transformation & CEM Innovation
  • Sustaining A Culture of Experience
  • Leveraging the Strength of Your Partners in the Mobile Chain
  • Data-Driven Customer Experience
  • Enhancing Digital Billing Experience
  • CX Automation
  • Using AI & Analytics for a Proactive Approach to CX
  • Achieving B2B Brand Loyalty
  • Future Technology Trends Impacting CEM
  • and many more!