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Customer Experience Management (CEM) in Telecoms World Summit 2019
Implementing Excellent CEM Strategy through Innovation

Conference: 25 - 26 April 2019
Goodwood Park Hotel, Singapore

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A Line-Up of Highly-Regarded Expert Speakers & Panellists Representing the CEM, Big Data Analytics, AI Technologies & Strategies in Telecoms Ecosystem from:

Pedro Uria-Recio, Head of Axiata Analytics Center, Axiata Group, Malaysia

Md Raish Ul Haque Khan, Head of Customer Experience, Banglalink Digital Communication, Banglalinkladesh

Mikey Velasco, Director for Solutions Architecture, Globe Telecom, Philippines

Nature Calderon, Head of Service Culture and Strategy Communications, Globe Telecom, Philippines

Rangarajan Kalyanasundaram, SVP & Group Head of Marketing – Enterprise & Wholesale, Indosat Ooredoo, Indonesia

Abhyuadaya ShrivastavaPartner, McKinsey & Company, Singapore

Dr Daniel H. Chae, Head of Network Analytics, SK Telecom, Korea

Safiyya Rusli, Head, Unifi Digital, Telekom Malaysia, Malaysia

Kashif Baig, Director Digital Channels, Telenor, Thailand

Aris Bachtiar, Head Of Designer Management and UI/UX, Telkom Indonesia, Indonesia

Sri Safitri, Project Director of Customer Experience Transformation, Telkom Indonesia, Indonesia

Anila Fredericks, Head of Customer Service Operations, Telstra, Singapore

Eddy Leong, HEAD, OSS/SYSTEM, Network Planning, TIME dotCom, Malaysia

Nikanthada Pragobsai, Head of Data Science-Customer Network Experience & Credit Scoring, Advanced Analytics, True Corporation, Thailand

Monika Chourasia, SVP - Application Operations, Vodafone Idea, India

Anggun Himawan, Head of Mass Segment (Prepaid) Customer Journey and Touchpoint, XL Axiata, Indonesia


and many more…


Limited speaking slots are available. If you are interested in speaking at this summit, please email: