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Customer Experience Management (CEM) in Telecoms World Summit 2019
Implementing Excellent CEM Strategy through Innovation

Conference: 25 - 26 April 2019
Goodwood Park Hotel, Singapore

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Overview

Overview


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“For customers, their ideal customer experience is prompt and effective response to queries, outstanding service and fair resolution to complaints, but telcos and banks are falling way short of that ideal. They generally rate average to good – but that’s not good enough. You really have to excel at customer experience if you’re going to be competitive!” – Disruptive Asia

Customer Experience Management (CEM) in Telecoms World Summit 2019 draws together highly-regarded expert speakers from across the ecosystem of telecommunications industry and solution providers to present to you the latest key trends and development in CEM, big data analytics and AI technologies and strategies. The highlights of the summit will be Case Studies and Perspectives to be shared by senior professionals from telecoms operators in implemeting effective CEM strategies in their businesses.

The agenda of this event encompasses:

  • Digital Transformation & CEM Innovation
  • Sustaining A Culture of Experience
  • Leveraging the Strength of Your Partners in the Mobile Chain
  • Telco Retail Management
  • Data-Driven Customer Experience
  • Enhancing Digital Billing Experience
  • CX Automation
  • Using AI & Analytics for a Proactive Approach to CX
  • How IoT Changing the Way our Customers Interact with Us?
  • Achieving B2B Brand Loyalty
  • Future Technology Trends Impacting CEM
  • and many more!