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Customer Experience Management (CEM) in Telecoms World Summit 2016
Profiting from Successful Implementation of Your CEM Strategy

Conference: 20 - 21 October 2016
Goodwood Park Hotel, Singapore

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Platinum Sponsor:

IBM is a globally integrated technology and consulting company headquartered in Armonk, New York. With operations in more than 170 countries, IBM attracts and retains some of the world's most talented people to help solve problems and provide an edge for businesses, governments and non-profits. Innovation is at the core of IBM's strategy. Today, IBM is focused on helping organisations embark on their Cognitive journeys, built on a strong foundation of Cloud, Big Data & Analytics, and Security. IBMers are working with customers around the world to help them become cognitive businesses -- by applying the company's business consulting, technology and R&D expertise to develop systems that think, learn, unlock the value in all data, and uncover insight and expertise in every decision.

Top Telcos in the world engage IBM to analyze data, voice, SMS and smartphone app data in real-time to measure and improve the customers' journey across all channels and services - to leverage customer insights, operationalize real time offers to enhance customer experience.

For more information on IBM, please visit

Gold Sponsor:

Amdocs is the market leader in customer experience software solutions for the world’s largest communications, entertainment and media service providers. For more than 30 years, Amdocs solutions, which include BSS, OSS, network control, optimization and network functions virtualization, coupled with professional and managed services, have accelerated business value for its customers by simplifying business complexity, reducing costs and delivering a world-class customer experience.

The Amdocs portfolio enables service providers to capture the world of digital immediacy by operating across digital dimensions to engage customers with personalized, omni-channel experiences; creating a diversified business to capture new revenue streams; becoming data empowered to make business and operational decisions based on insight-based and predictive analytics; and achieving service agility to accelerate the fast rollout of new technologies and hybrid network services.

Amdocs and its more than 24,000 employees serve customers in over 90 countries. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $3.6 billion in fiscal 2015.

Corporate Sponsor:

As market leader in enterprise application software, SAP (NYSE: SAP) helps companies of all sizes and industries run better. From back office to boardroom, warehouse to storefront, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable more than 291,000 customers to operate profitably, adapt continuously and grow sustainably. For more information, visit

TIBCO Software takes businesses to their digital destinations by interconnecting everything in real time and providing augmented intelligence for everyone, from business users to data scientists. This combination delivers faster answers, better decisions, and smarter actions. For nearly 20 years, thousands of businesses around the globe have relied on TIBCO technology to differentiate themselves through compelling customer experiences, optimized assets, and innovative new business models.

TIBCO moves much of the world’s information, powering services that affect billions of people every day. With the help of TIBCO

  • 1B+ airline passengers can have a personalized and seamless flying experience
  • 2.3B+ customers can use their smart phone
  • 1.4B+ customers can bank safely and conveniently
  • 5K+ planes, 50K+ ships, 1M+ train cars, and 1M+ trucks will arrive safely and on time

...and these are just a few examples. TIBCO is responsible for keeping more than 1 exabyte of data in motion every year.

Associate Sponsor

Comarch is a provider of complete IT solutions for telecoms. Since 1993 the company has helped CSPs on 4 continents optimize costs, increase business efficiency and transform BSS/OSS operations. Comarch solutions combine rich out-of-the-box functionalities with high configurability and are complemented with a wide range of services. The company’s flexible approach to projects and a variety of deployment models help telecoms make networks smarter, improve customer experience and quickly launch digital services, such as cloud and M2M. This strategy has earned Comarch the trust and loyalty of its clients, including the world’s leading CSPs: Vodafone, T-Mobile, Telefónica, E-Plus, KPN and MTS. More information at:

NICE (NASDAQ: NICE) is the worldwide leading provider of enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE solutions help the world's largest organizations deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions.

Sorriso Technologies Ltd. is a leading provider of enterprise level, digital self service software and services to businesses worldwide. Since 2001, Sorriso has delivered scalable, reliable, best of breed online solutions to leading companies in the Telecommunications, Cable & Media, Financial Services, Utilities, Food & Beverage, and Insurance sectors. Our expertise is digital self service with an ever evolving product roadmap of modules and features designed to push the future of the digital customer experience. Our offerings are:

  • Persona Interactive Video by Sorriso™
  • Sorriso Digital Self Service
  • Sorriso Digital Self Service for Enterprise
  • Sorriso SmartBill
  • Sorriso Cloud
To learn more, visit our website:

TEOCO is the leading provider of Engineering, Assurance and Analytics solutions to communication service providers (CSPs) worldwide. Our solutions provide CSPs with unique insights into business, customer, network and device metrics by harnessing big data analytics.

TEOCO’s product and solutions portfolio includes: Business Analytics, RAN Solutions, Service Assurance, Device Testing and IoT. Since 1995, TEOCO has helped over 300 of the largest service providers around the world to manage and evolve their businesses efficiently and profitably, while enhancing the customer experience. TEOCO is widely recognized for its commitment to principled entrepreneurship.

As a global leader in Actionable Intelligence® solutions and services, Verint® offers a portfolio of customer engagement optimization solutions designed for today’s omnichannel service environment. Our customer analytics, engagement management, and workforce optimization solutions can help government and commercial organizations know, empower, and connect with customers and employees, so they can deliver better outcomes with less effort. With these solutions, organizations can enhance loyalty, increase revenue, improve efficiency, and reduce risk. Learn more at


Customer Experience Management (CEM) in Telecoms World Summit 2016 offers you the most effective platform to demonstrate your thought leadership and showcase your products and services at the largest high profile gathering of telecoms industry leaders in the world that includes senior management and decision makers.

Sponsorship packages can be customised to suit your exact branding and marketing requirements and ensure your company is at the forefront of the industry senior managements’ mind in their decision-making process.

For further details on sponsorship and exhibition opportunities or to discuss customised packages to meet your marketing and business needs,

Please Contact:

Tel: +65 6474 1471