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Customer Experience Management (CEM) in Telecoms World Summit 2016
Profiting from Successful Implementation of Your CEM Strategy

Conference: 20 - 21 October 2016
Goodwood Park Hotel, Singapore

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Overview

Overview

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Testimonials:

“The event was insightful with diverse topics oriented around the theme of Customer Experience Management and the discussions were quite interesting with a good blend of telco operators and partners sharing their perspectives and plans towards building the next generation of CEM.” – RM, Celcom Axiata

“Good insights from operators’ panel and roundtable discussions.” – Amdocs

“This CEM event is really eye-opening for MVNO like us, since we are not really that exposed to the technology which are heavily used by the MNOs. All the insights and some thought process from both technology vendors and service providers are really useful. Best practices are everywhere for those who wants to embark on new processes. What is best is this is not only from service providers perspective, but also the technology vendors.” – YS, FRiENDi mobile

“Totally enjoyed the conference! Very excited to share ideas as well as to see what other companies are doing. Would be interested in attending more!” – TH, True Corp

“At the outset let me take this opportunity to Congratulate Team Symphony Global for successfully organizing CEM world Telecoms summit at such a grand scale. The topics covered in the event were extremely relevant and are in line with current priorities and focus areas of Telecom Industry. Presentations delivered by Speakers and the Panel discussions were of top class quality. This event gave me an opportunity to network with some of the best Telecom professionals across the region in addition to an enriching learning experience.” – NRKSC, Reliance Jio Infocomm

“I just like to say that CEM summit was a complete success from my point of view. I am incredibly happy with how things turned out. It was really great knowledge sharing event. Best suited operator case study, truly interactive panel discussion, state of the art CEM technology presentation from world renown CEM solution providers were very effective and help me to add value in my professional life. I found overall event was very organized, detailed and professional. Thank you so much to the symphony global for all the hard work, tremendous flexibility and diligence in putting together a very successful event“
– MRUHK, Banglalink Digital Communications

“The conference was packed with useful content from relevant CSPs around the world. The speakers were knowledgeable and experienced, while the presence of solution providers allowed the audience to understand how they could practically implement CEM and big data platforms at their respective organizations.” – VC, Smart Axiata

“This was my first experience attending this forum and although I only attended the second half of Day 2, having looked at the information online and the presentations I managed to see was extremely insightful to hear from other players/vendors particularly within the Telco industry how they are uniquely driving an enhanced customer experience model. It is obviously paramount across the board that customer experience drives the future of business.”

“I thoroughly enjoyed my first experience on the interactive panel discussion. Sharing my experience on the way Telstra is enhancing our customer engagement capabilities through a more collaborative partnership paves the way to drive successful outcomes, therefore enhancing the customer experience by working better together. Thank you for the experience and meeting some amazing collaborators in this field.” – MP, Telstra

“This event was very well organized with interesting, industry leading speakers that covered highly relevant topics. The interactive sessions were well run and the networking opportunities were superb. The individuals at Symphony Global running this event were clearly well practiced at fostering a friendly and comfortable networking environment, which not only encouraged and aided in the establishment of many valuable connections, but also ensured that attendees came away from every session of the event with helpful information. We look forward to returning next year!” – ER, Sorriso Technologies, Ltd.

“A great, well organised and advertised event that is getting better every year. It brings together a balanced mix of telco operators and vendors. With its value adding content and event size that allows a real engagement of all participants through out the 2 days it will be in my calendar also next year.” – SF, Nokia

“It was great to listen and network with senior customer experience executives from the leading telecoms across Asia. It's encouraging to see the increased executive focus on customer experience and use of analytics; in this era of digital disruption it seems that most organizations and analysts agree that listening and understanding customers and translating insight into action is becoming the key competitive advantage.” – DDZ, Verint

“Great agenda and speakers, great organization! Interesting insights into how the digital creates more opportunities & challenges to make customer more satisfied and loyal. Every big organization struggles with the digital transformation,
the best practices shared help avoiding some of the mistakes. Got some good new ideas to take home.“
– MJ, Indosat

“It was a great platform to discuss, debate and share our thoughts. We could hear from lot of customers on their challenges, expectations and success stories. We were able to connect with good number of people. It was a good event and we could collaborate with customers, vendors and other experts. Thanks for all the good work and looking forward for such events.“ – SGS, Subex


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