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Customer Experience Management (CEM) in Telecoms World Summit 2016
Profiting from Successful Implementation of Your CEM Strategy

Conference: 20 - 21 October 2016
Goodwood Park Hotel, Singapore

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Attendee Profile

Attendee Profile

*Within Telecoms Operators:

  • CEOs
  • CMOs
  • COOs
  • MDs/GMs
  • Directors/Heads/VPs/Senior Managers/Managers of:
    • Marketing
    • Customer Advocacy
    • Customer Service
    • Customer Care
    • Customer Operations
    • Customer Loyalty & Retention
    • Customer Experience Management
    • Business Process & Operational Strategy
    • Customer Insights
    • Customer Value Management
    • Customer Life-Cycle Management
    • Call/Contact Centre
    • Product Management
    • Customer Satisfaction
    • Customer Complain Management
    • Customer Insight/Research
    • User Experience
    • Experience Design
    • Customer Base Management
    • Customer Analytics
    • Brand Management
    • Innovation
    • Strategy Development & Planning
    • Security and Intelligence
    • Operations
    • M2M

*Within Vendors/CEM Platform Providers/Cloud Computing/Social Media/Data Analytics Solution Providers/BSS, OSS & IT Technology Providers:

  • CEOs/GMs/MDs
  • Marketing Directors/Managers
  • Business Development Directors/Managers
  • Sales Directors/Managers

Plus:

  • Financiers
  • Lawyers
  • Consulting Firms
  • Industry Associations