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Customer Experience Management (CEM) in Telecoms World Summit 2016
Profiting from Successful Implementation of Your CEM Strategy

Conference: 20 - 21 October 2016
Goodwood Park Hotel, Singapore

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A Line-Up of Highly-Regarded Expert Speakers & Panellists Representing the CEM for Telecoms Ecosystem from:

Hakon Jacobsen, Vice President, Amdocs Digital, Asia Pacific

Mayur Sahni, Regional Marketing Manager, Amdocs, Singapore

Raja Mansukhani, Head/Senior Vice President - Business Process & Operational Strategy, Celcom Axiata, Malaysia

Md Raish Ul Haque Khan, Senior Manager, Customer Experience & Digital, Banglalink Digital Communication, Banglagesh (formerly, Head of Customer Service, Beeline Laos)

Krzysztof Bronarski, Senior Consultant, OSS Integrated Assurance & Analytics, Comarch, Poland

Rebecca Eclipse, Chief Customer Experience Officer, Globe Telecom, Philippines

Shah Alam Bhuiyan, General Manager and Head of Technology, Customer Complaints Management, Grameenphone, Bangladesh

Joe Yap Abidin, AsiaPac CSP Sales Executive, IBM Cognitive Solutions, Australia


Kevin Redmond, Global Head of Sales and Technical Sales, Telco Analytics, IBM, Czech Republic

Cahyadi Poernomo, Group Head Customer Value Management, Indosat Ooredoo, Indonesia

Rudy A. Dalimunthe, Head of Customer Experience Management, Indosat Ooredoo, Indonesia

Jay Bose, Customer Experience Consultant, NICE, Singapore

Stan Fiala, Head of Applications & Analytics, Asia Pacific and Japan Market, Nokia, Singapore

NRKS Chakravarthy, Vice President- Quality, Customer Insights and Analytics, Reliance Jio Infocomm, India

Koert Breebaart, Senior Principal Industry Value Engineering, SAP Asia, Singapore

Hizam Ghazali, General Manager of Customer Advocacy, Telekom Malaysia, Malaysia

Safiyya Rusli, General Manager, Customer Experience Transformation, Telekom Malaysia, Malaysia

Anila Fredericks, Head of Customer Service Operations, International Operations & Services, Telstra, Singapore

Marivic Patos, Senior Service Delivery Manager - South Asia, Customer Services APAC, International Operations & Services, Global Enterprise & Services, Telstra, Singapore

Dr Rob Roy, Chief Business Development Officer & GM, TEOCO, USA

Robert Merlicek, Director, Strategic Solutions for APJ, TIBCO Software, Australia

Tanarat Hongpaisanvivat, Data Scientist, True Corporation, Thailand

D. Daniel Ziv, Vice President Customer Analytics, Asia Pacific and Global Product Strategy, Verint – Customer Engagement Solutions, USA

Steve Kim, Vice President, Customer Advocacy, webe digital, Malaysia (formerly Packet One Networks)

Anggun Himawan, Customer Experience Manager, XL Axiata, Indonesia


and many more…

Limited speaking slots are available. If you are interested in speaking at this summit, please email