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Customer Experience Management (CEM) in Telecoms World Summit 2015
Driving Customer Loyalty and Reducing Churn through Embedding A Customer-Centric Culture Across Your Business

Conference: 13 - 14 August 2015
Goodwood Park Hotel, Singapore

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Platinum Sponsor:


Gold Sponsor:

Pitney Bowes suite of Customer Engagement solutions enables organizations to deliver relevant and engaging interactions across the customer lifecycle increasing real customer lifetime value.

Pitney Bowes helps marketing, operations, customer service and customer experience executives deliver a measureable improvement in customer engagement with a suite of solutions that dynamically guides personalized interactions across all channels.

Pitney Bowes solutions provide brands with insight and understanding into customer behavior and interactions across the customer lifecycle to optimize the customer journey. In addition, Pitney Bowes reshapes the way brands engage customers with “Best Next Engagement” capabilities by delivering engaging physical and digital interactions with real-time insight. The result: faster acquisition, improved retention, increased up-sell/cross-sell and superior customer service.

Corporate Sponsor:

As market leader in enterprise application software, SAP (NYSE: SAP) helps companies of all sizes and industries run better. From back office to boardroom, warehouse to storefront, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable more than 291,000 customers to operate profitably, adapt continuously and grow sustainably. For more information, visit

Associate Sponsor

Astellia is a leading provider of subscriber and network intelligence enabling mobile operator to drive business performance. Astellia’s vendor-independent real-time monitoring and troubleshooting solution covers end-to-end 2G, 3G and 4G from radio access to core network. Astellia’s scalable products and expert services address the needs of operators’ full value chain: CEM, network performance, customer care, marketing and commercial.

Astellia helps mobile operators by providing them with capabilities to detect, analyze, correlate, report and troubleshoot issues related to network efficiency, handset performance and subscriber usage.

Astellia has close partnerships with more than 200 telecom operators globally. Headquartered in France, Astellia has worldwide presence with offices in Brazil, Canada, India, Lebanon, Russia, Singapore, South Africa, Spain and USA.

NICE Systems (NASDAQ: NICE) is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.

Nominum’s N2 Platform is an integrated suite of applications for service providers that leverages the power of DNS to drive subscriber value. Nominum enables service providers to reduce operating costs, protect networks and subscribers from threats, provide innovative services that engage and retain subscribers, and deliver more effective customer care and marketing campaigns with in-browser messaging that reaches every subscriber, and insights that make cross-sell and upsell promotions more relevant. Nominum is the DNS leader among service providers with deployments at nine of the top 10 service providers and in over 40 countries worldwide. Nominum is a global organization headquartered in Redwood City, California, USA. For more information, visit

Contact: International Sales Division
Tel: + 33 (0) 1 57 36 45 00
Fax: + 33 (0) 1 57 36 46 85

Sofrecom, an Orange subsidiary, has developed over 50 years an unique know-how about operator businesses, making it a world leading specialist in telecommunications consultancy and engineering. Its experience of mature and emerging markets, combined with its deep understanding of the structural changes affecting the telecoms market make it a valued partner for operators, governments and regulators. Sofrecom offers its expertise in Business Consulting, Networks and Services and IT, to carry out strategic projects: digital transformation, innovation and development. Sofrecom is a human and powerful network of know-how which binds its personnel to its customers, Orange experts, industrial and local partners.

TEOCO’s planning, assurance, analytics and optimization products have helped more than 300 of the largest service providers in over 100 countries run their networks more efficiently and profitably, while delivering better quality of service to their customers. TEOCO’s portfolio includes:

  • Financial Analytics - Business assurance and analytics products for cost, margin and partner optimization.
  • Customer Analytics - Customer analytics products to understand behavior, profitability and QoE.
  • Planning & Optimization - Integrated suite of radio, backhaul and capacity planning, optimization and SON products.
  • Service Assurance - Service assurance and network analytics products for performance, fault and service quality.


Brite:Bill transforms the way service providers present and manage billing communications. With the Brite:Bill platform, service providers can radically improve customer experience through personalized, contextual messages and persuasive content. Business customers get the insights they need through tailored analytics and customizable dashboards. Improved billing communications means less costly bill-related helpline calls, less customer churn and boosts long-term loyalty. Brite:Bill is used by tier one telecom operators around the globe and was named "Cool Vendor" by Gartner, 2014. Founded in 2010, Brite:Bill is headquartered in Dublin, Ireland and has offices in London, Madrid, San Francisco, Shanghai and Toronto. email:

Genesys is the market leader in omnichannel customer experience(CX) and contact centre solutions in the cloud and on-premises. We help brands of all sizes make great CX great business. The Genesys Customer Experience Platform powers optimal customer journeys consistently across all touchpoints, channels and interactions to turn customers into brand advocates. Genesys is trusted by over 4,500 customers in 80 countries to orchestrate more than 100 million digital and voice interactions each day. Visit for more information.

Customer Experience Management (CEM) in Telecoms World Summit 2015 offers you the most effective platform to demonstrate your thought leadership and showcase your products and services at the largest high profile gathering of telecoms industry leaders in the world that includes senior management and decision makers.

Sponsorship packages can be customised to suit your exact branding and marketing requirements and ensure your company is at the forefront of the industry senior managements’ mind in their decision-making process.

For further details on sponsorship and exhibition opportunities or to discuss customised packages to meet your marketing and business needs,

Please Contact:

Tel: +65 6474 1471