Content on this page requires a newer version of Adobe Flash Player.

Get Adobe Flash player

Customer Experience Management (CEM) in Telecoms World Summit 2015
Driving Customer Loyalty and Reducing Churn through Embedding A Customer-Centric Culture Across Your Business

Conference: 13 - 14 August 2015
Goodwood Park Hotel, Singapore

  Main Menu  
Register as a SG Member
Our members enjoy a series of exclusive benefits

Register Now!
Event Partners

Event Partners

We partner with associations/forums, leading publications, online media, portals and newsletters in the relevant sectors to achieve mutually beneficial benefits for both companies. Our extensive marketing campaigns will ensure that you impress the right players at the forefront of the latest industry advancements and expand your business territory.

To find out the potential benefits in supporting our events, please contact us today at Email: marketing@symphonyglobal.com.

We have received great support from the following partners for this event :

Media Partners

Aphaia

Aphaia is a regulation and CSR consultancy. From privacy to sustainability, we help our clients getting it right. Whether it’s a mere compliance exercise or a full scale strategy with measurable impact, we work with our clients to make them avert risk and achieve financial benefits. We call this approach “smart compliance”. Our projects range from consumer and data protection to telecoms market regulation. We cater for startups all the way to mature businesses with international reach, operating in a variety of industries including telecoms and IT.

Website URL: aphaia.co.uk

Learn more about what we do through our in-depth Technology&Regulation Reports or subscribe to our regulatory support at http://aphaia.co.uk/subscribe/


Blassys … the Microenterprise eMagazine, is an online publication about microfinance and microenterpreneurs’ efforts, gains, and challenges. Our goal is to inform, educate, and entertain by bringing to our readers universal spectrum of ideas on Microfinance as well as thoughtful opinions by practitioners, scholars, professionals and of course, the microenterpreneurs. Please visit us at www.blassys.com


CRM

CRM magazine provides business leaders the information they need to reach their strategic objectives. The magazine offers executives a unique blend of strategic business information, case studies, and in-depth analysis. Each monthly issue incorporates vital information that will help you benefit from the experience of other companies, and ensure that your company becomes a CRM success story.


CRM Xchange

CRMXchange has developed unique industry insights into the business intelligence and professional programs required for successful operations. Known by our audience as the “event site,” we are experts in Webcast hosting. Visitors to the site can participate in over 100 yearly interactive educational webinars. Register free with CRMXchange to receive a wealth of online resources including:

  • Live webcasts
  • White paper and featured column library
  • Contact Center and CRM News
  • Vendor Directory
  • Calendar of Events from Around the World
  • Virtual Conferences in Workforce management, Quality Assurance, Speech Analytics and Multi-Channel Strategies www.crmxchange.com www.crmxchange.com

Customer Service Manager

CSM is the leading online magazine and community for customer service professionals. The CSM website is packed with customer service articles, skills and tips - all designed to help improve your customer service. Join for free and receive a valuable customer service newsletter each month. Website: www.customerservicemanager.com


Developing Telecom

DevelopingTelecoms is the industry leading on-line information portal covering communications technology, business, markets, new products and services in emerging markets world-wide. With free access and daily updates, DevelopingTelecoms is the first port-of-call for professionals needing to keep up-to-date, getting over 600,000 hits, 80,000 page-views and 25,000 visitors every month. Visit www.developingtelecoms.com now to keep abreast of developments in the world’s fastest growing communications markets and sign-up for our free e-newsletter.


EIN News

EIN News is the world leader in industry focused online news monitoring. Thousands of leading companies, institutions and global professionals from business, industry, and government rely on EIN News as an indispensable resource. Our systems continuously scan the web, indexing news from thousands of worldwide sources. The news you need is then organized by advanced software systems managed by a team of professional news editors. Everything we do is focused on streamlining your news searches and research in order to save you time and money.


India Tech Online

IndiaTechOnline is an online guide to Information Technology trends and developments from India. Technology in India is not just about global tech support.

This site reports news, analyses trends, understands innovation and unveils research developments, in an attempt to become the one stop shop for everything from India on computers (corporate and consumer systems), software, enterprise systems, telecom (mobile and wireless) research developments and deployments; convergence technologies, personal gadgets and entertainment systems, service and business process industry happenings.

IndiaTechOnline comes to you from a team of technology watchers and analysts led by Anand Parthasarathy, a veteran IT journalist who has taken a keen peek into the Indian technology landscape for more than 15 years for one of India's most widely read daily newspapers, The Hindu.


IOE Asia asia

M2M, IoT and IoE news and insight in Korea


Juniper Research

Juniper specialises in identifying and appraising new high growth market sectors within the mobile ecosystem. Market sizing and forecasting are the cornerstones of our offering, together with competitive analysis, strategic assessment and business modelling. We endeavour to provide independent and impartial analysis of both current and emerging opportunities via a team of dedicated specialists – very knowledgeable, experienced and experts in their field. Juniper Research focuses on the following industries: Mobile Content & Applications, Mobile Commerce, Devices and Technologies, Mobile Markets & Strategies and IP, Broadband & TV.

Free whitepapers and further information can be found at www.juniperresearch.com. Alternatively, please contact Rosi Pineiro at rosi.pineiro@juniperresearch.com, telephone +44(0)1256 830001.


Macau Business Magazine

Macau Business, a 132-page monthly publication, is Macau’s number one English-language newsmagazine. Benefiting from the acumen of and collaboration between journalists, analysts, economists, scholars and policymakers, we work to provide our readers with the best stories and exclusive insights.

Macau Business was launched in May 2004 and was the first independent English-language news medium to become firmly established in Macau.

We were also the first publication in a language other than Chinese to pursue a vigorous online strategy. We were pioneers in giving regular news updates on our website and, later, in issuing a daily newsletter – which now reaches decision makers all around the globe. We are available both on iPad and iPhone.

Website: www.macaubusiness.com


Mind Commerce

The Mind Commerce is to provide customized research, consulting, training, and writing services for the telecommunications and IT industry within our areas of expertise.

Mind Commerce clients include manufacturers, developers, service providers,industry organizations, and government. Mind Commerce partners include various leading firms in the telecommunications industry.

Mind Commerce differentiates itself from its competition by meeting the unique needs of its clients through customized product development and service delivery.

http://www.mindcommerce.com/


OSS News Review


OSS News Review is an online news source that covers the Telecommunications Billing and OSS/BSS industry. OSS News Review provides timely news, industry information, corporate overviews, and references for the industry. http://www.ossnewsreview.com/


Outsource Magazine


Outsource delivers unrivalled content direct to 50,000 movers, shakers and decision-makers at the heart of the sourcing space. Their in-depth coverage of important events and trends, interviews with both high-profile industry figures and unsung heroes, and commentary from the Outsource network worldwide gives us an unparalleled perspective on outsourcing across sectors, verticals and geographies.

http://outsourcemagazine.co.uk


OVUM


Ovum is a telecoms, IT services and software company that analyzes changes, threats and opportunities ahead for clients including small companies, Fortune 500 corporations and governments around the world. We provide leading European business information in the technology, information, communications and telecoms sectors.

Ovum is a global advisory and consulting firm. Its primary activity is providing value-added advisory services and consulting to retain and project clients. The company acts as a well-respected and trusted source of industry data, knowledge and expertise on the commercial impact of technology, regulatory and market changes. Ovum engages in continuous research and industry analysis to determine market dynamics in its specialist sectors.


PMR

PMR (http://www.ceeitandtelecom.com/) is a British-American company providing market information, advice and services to international businesses interested in Central and Eastern European countries as well as other emerging markets. PMR's key areas of operation include business publications (through PMR Publications), consultancy (through PMR Consulting) and market research (through PMR Research). Being present on the market since 1995, offering high international standards in projects and publications, as well as providing one of the most frequently visited and top-ranked websites, PMR is one of the largest companies of its type in the region.


Telco Professionals

TelcoProfessionals(TP) is an interactive, content rich, blog- and video-centric online community, and business exchange, developed exclusively for the Telecom and Media industry. We are dedicated to individuals working in the industry globally, as a place they can find and help each other get ahead. TP includes a full Telecom & Media events listing, blogs from Thought Leaders, videos of the people shaping the industry’s future. TP allows you to network directly with over 110,000 like-minded unique viewers from 206 countries.

To enhance your professional profile and network for future business opportunities, or to visit our jobs portal, join us today on www.telcoprofessionals.com.


Telecom Era

Telecom Era (TE) published by GCG publications is one of the fastest growing B2B magazines from India which exclusively cater Telecom Industry Professionals world over by disseminating latest and up-to-date information on the developments and prevailing issues confronting entire telecom sector. With global circulation, TE mainly focuses Asian Region and particularly India. The magazine publishes 06 times a year.

Telecom Era reaches to Service Providers, Equipment Vendors, Technology/Solution Providers. The reader of Telecom Era includes Chief Executives, Marketing Heads, Senior Officials, Decision Makers, Telecom Professionals, Regulatory Authorities, Government Agencies etc. Telecom Era is also distributed at various renowned events of the industry.
For more information contact: reena.dm@telecomera.net


Telecompaper

Telecompaper is a well respected, independent research and publishing company focussed on the telecommunications industry. Telecommunications is a fast changing industry which makes it difficult for telecom professionals to keep up with the latest developments. Telecompaper tracks the worldwide telecommunications industry and publishes need-to-know information and market insights. We provide international customers with breaking news, newsletters, expert analyses, reports and advisory services. Telecompaper was founded in 2000 and now employs 18 staff and also employs correspondents in various countries who track the local telecom industry. For more information, please visit www.telecompaper.com


Smart Insights

Smart Insights: facts . intelligence . now. More information at http://www.smartinsights.net


Telecom Talk

TelecomTalk.info is a dedicated portal for Telecom Industry founded in 2008 its now one of the biggest online portal for telecom news source in India.


Teleinfotoday

www.teleinfotoday.com is one of the leading online service providers to the IT & Telecom Community. Its a complete business to business platform which facilitates to bridge the gap between the manufacturer and suppliers in improving their business relationships.

www.teleinfotoday.com provides a common platform to improve the visibility and scope of their business internationally breaking the geographical barriers. A specialist website dedicated to the new online marketing in construction B2B environment. We offer customized marketing solutions to suit the specific requirements of our clients.

Our highly informative services keep the Construction Professionals informed about evolving markets and enable them to make strategic decisions. Our wide range of promotional services assists our clients in reaching the top CEO's and key decision makers in the industry.


TelecomWatch

TelecomWatch is the only "Publishing-House" in India which is fully & totally focused / concentrated on Indian Telecom && its related industries. TelecomWatch serves well over 71,000 email ids & its products are seen daily by more than 1,00,000 pairs of important eye-balls, who are the actual business creators.

TelecomWatch endeavors to provide Fixedline, CDMA ( Mobile), GSM & Average Revenue Per User figs immediately on their release. Its products have proved to be excellent vehicles for "Online Advertising".

TelecomWatch products provide online & offline timely & accurate info / data on vital happenings, latest tariffs & valid tenders through: TelecomWatch-news flash, TelecomWatch-tariff databank, TelecomWatch-info bank & TelecomWatch-ad flash

For more details please visit www.telecomwatch.in or mail us at info@telecomwatch.in


TeleSemana

TeleSemana, the leading multimedia web portal covering Latin American telecommunications industry, offers a wide range of options to deliver the most relevant information to telecom professionals across the region. With over seven years of experience and more than 15,000 active subscribers, TeleSemana provides up-to-date information and online training through different channels: radio and TV broadcasts, weekly newsletter, online seminars and white papers TeleSemana content is targeted towards telecommunication service providers seeking to expand their knowledge about the launch and commercialization of new technologies and services.