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Customer Experience Management (CEM) in Telecoms World Summit 2015
Driving Customer Loyalty and Reducing Churn through Embedding A Customer-Centric Culture Across Your Business

Conference: 13 - 14 August 2015
Goodwood Park Hotel, Singapore

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A Line-Up of Highly-Regarded Expert Speakers & Panellists Representing the CEM for Telecoms Ecosystem from:

Sachin Kumar Das, VP & Head Customer Service Operations, Aircel India

Alan Coleman, CEO, Brite:Bill, Ireland

Nashad Emir, Chief Customer Experience Officer, Celcom Axiata, Malaysia

Sandra De Zoysa, Group Chief Customer Officer, Dialog Axiata, Sri Lanka

Dr Suresh Ramasamy, Principal Consultant-Technology Strategy, DiGi, Malaysia

Jim Campbell, Principal Strategic Consultant, Genesys Asia Pacific, Singapore

James Doyle, IBM Analytic - Business Development & Strategy, IBM, Ireland

Willem Najoan, Head of Loyalty & Retention, Indosat, Indonesia

Simon Wright, Consulting & Client Success Director, APAC, NICE Systems, Australia

Jari Heinonen, Vice President, APAC, Nominum, Malaysia

Ronnie Sabnani, Senior Director, Strategic Consulting, Asia Pacific, Digital Commerce Solutions, Pitney Bowes, Singapore

Koert Breebaart, Senior Principal Value Engineering, SAP Asia, Singapore

Brenda Lynn Dichoso, Chief Customer Care Officer, Smartfren Telecom, Indonesia

Thierry Dubois, Managing Director, Sofrecom Asia, Indonesia

Hasniza Mohamed, Head of Customer Experience, Telekom Malaysia, Malaysia

Dian Ediana, Head of Planning & Process Management, Sub Dir Customer Care Management, Telkomsel, Indonesia

Stephen Bowker, Vice President, Technology and Strategy, TEOCO, UK

Suphavadee Trakulboon, Director, True Touch, Thailand

 

and many more…

Limited speaking slots are available. If you are interested in speaking at this summit, please email speaking@symphonyglobal.com