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Customer Experience Management (CEM) In TELECOMS World Summit 2013
Profiting from Successful Implementation of An Effective CEM Strategy

Conference: 3 - 4 October 2013
Swissotel Merchant Court, Singapore

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Gold Sponsor:

LogMeIn is a leading provider of Remote Connectivity and Customer Care solutions selected by leading corporations worldwide for secure on-demand remote support and live chat. LogMeIn's solutions empower over 11 million active users to connect more than 125 million devices across the globe.

LogMeIn Rescue has been selected by leading Carriers and OEMs worldwide as the preferred solution for secure on-demand remote support. It is assisting these businesses in improving their customer satisfaction and reducing the cost of service delivery. LogMeIn Rescue gives helpdesks and support staff the ability to remotely configure, diagnose and troubleshoot tablets (iOS, Android), smartphones (Android, iPhone, Symbian, BlackBerry) as well as PCs and Macs. A web-based offering, Rescue combines remote control with device configuration, live chat and diagnostics capabilities, enabling customer service teams to fix common issues on any device with a web or mobile connection, as if the device were in their hands.

BoldChat, a LogMeIn customer care solution, is a market-leading live chat offering that enables businesses to quickly and effectively engage visitors on their websites to improve online support and increase sales.

Corporate Sponsor:

eGain is one of the world’s premier providers of multichannel customer service and Knowledge Management software. For more than a decade, hundreds of enterprises have relied on eGain to transform their traditional call centres and eService operations into multichannel sales and service customer interaction hubs. eGain solutions are designed to improve the customer experience, contact centre agent productivity and service process efficiencies. We help leading brands to delight their customers via whatever interaction channels they choose including website self-help, email, social, chat, video-chat, co-browsing and phone. Industry analyst Gartner has placed eGain in the ‘leaders’ quadrant for the last 5 years and we are expanding our team in EMEA to capitalise on our position in this rapidly growing market.

NTS is the leading Software & Consulting Group specialised in telco retail solutions. Renown  operators like Vodafone, Hutchison and Etisalat use the NTSwincash Retail Suite to manage their sales activities, distribution channels and logistics through more than 30,000 installations worldwide. Integrated into ERP and CRM systems, NTSwincash enables telco retailers provide unique and personalised customer experiences - also on latest touch screen devices.

NTS telco retail solutions encompass:

  • POS solutions, including customisable touch screen applications
  • Centralised retail management for multichannel distribution
  • Fraud minimising repairs’ management software
  • In-built online merchant support
  • Consulting and system integration

Request a meeting with NTS at the CEM conference by sending an email to, or find more information about the NTS Retail Suite on

Customer Service Transformation through Technology, Managed Services and Consulting: Being able to deliver a consistent experience across retail and service channels is vital in keeping today’s mobile customers satisfied, profitable and loyal. Unfortunately the processes and knowledge that drive these customer interactions are often disconnected. Incomplete or contrasting knowledge can lead to poor decisions that can quickly damage the lifetime value of a customer; driving product returns or service cancellations, increasing support traffic to a contact center or eroding customer loyalty beyond repair.

At WDS our mission is to improve the flow of knowledge and customer insight across the touchpoints that serve our clients’ customers. Combining multi-channel knowledge management, care automation and analytics, we help wireless brands to deliver a more connected, and profitable customer service experience. The company currently counts over 100 customers, including mobile operators, device manufacturers, retailers and service providers. For more information, please visit

Associate Sponsor:

For more than 30 years, Amdocs has ensured service providers’ success and embraced their biggest challenges. To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely combines a market-leading BSS, OSS and network control product portfolio with value-driven professional services and managed services operations. With revenue of $3.2 billion in fiscal 2012, Amdocs and its 20,000 employees serve customers in more than 60 countries.

Amdocs: Embrace Challenge, Experience Success.

For more information, visit Amdocs at


Anite Network Testing division offers a comprehensive range of network measurement solutions with leading technology and a competitive price range. The exact and detailed data recorded with our Nemo tools is optimal for network roll-out, tuning, verification, maintenance, optimization, troubleshooting, and benchmarking. Our global customer base covers more than 400 mobile operators, network manufacturers, service providers, and network equipment vendors from over 100 countries worldwide.

Visit our stand where we showcase Nemo CEM solution, our powerful, flexible and scalable set of tools for collecting QoE data from the customers and monitoring wireless network performance from the end user point of view.

DingLi is one of the leading provider of end to end customer experience management and service quality management solutions. We are Asia's leading authority in network testing, monitoring and optimization and is one of the largest listed enterprises in China in the fields of wireless service monitoring, testing and engineering. Our products and solutions aretrusted by the worlds largest mobile operators and are deployed in wirelessnetworks serving billions of mobile subscribers across several continents. In DingLi we help our customers provide better service so that their subscribers can have 30 minutes or more of quality time and less time spent with customer support issues.

Flytxt is a provider of Big Data Analytics powered solutions enabling mobile operators to derive measurable economic value from subscriber data. The company offers Customer Experience, Revenue Management and Mobile Advertising Solutions as well as consultancy services for increasing revenue, reducing churn and enhancing loyalty. Flytxt’s closed loop integrated real-time marketing platform serves over 400 million subscribers across APAC and EMEA and has generated around $250 million incremental revenue for customers till now.

Flytxt has won recognitions including Red Herring Asia 100 and ‘Cool Vendor’ by Gartner. Flytxt has HQ in Netherlands and offices in India, Kenya and UAE.

NICE Systems (NASDAQ: NICE) is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.

As market leader in enterprise application software, SAP (NYSE: SAP) helps companies of all sizes and industries run better. Founded in 1972, SAP has a rich history of innovation and growth as a true industry leader. Today, SAP has sales and development locations in more than 50 countries worldwide . SAP applications and services enable more than 183,000 customers worldwide to operate profitably, adapt continuously, and grow sustainably. SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition.


Customer Experience Management in Telecoms World Summit 2013 offers you the most effective platform to demonstrate your thought leadership and showcase your products and services at the largest high profile gathering of telecoms industry leaders in the world that includes senior management and decision makers.

Sponsorship packages can be customised to suit your exact branding and marketing requirements and ensure your company is at the forefront of the industry senior managements’ mind in their decision-making process.

For further details on sponsorship and exhibition opportunities or to discuss customised packages to meet your marketing and business needs,

Please contact:

Tel: +65 6474 1471
Fax: +65 6725 8438