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Customer Experience Management (CEM) In TELECOMS World Summit 2013
Profiting from Successful Implementation of An Effective CEM Strategy

Conference: 3 - 4 October 2013
Swissotel Merchant Court, Singapore

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Conference Programme :

  • The Evolving Continuum of Mobile Customer Experience
  • Optimizing the Customer Experience for the Digital Age
  • Latest Trends and Thinking on Managing the End-to-End Customer Experience
  • Profiting from Implementation of An Effective CEM Strategy
  • Creating A Customer Centric Organisation
  • Telco Customer Experience Management at the POS: Latest Trends and Thinking
  • Customer Experience as tool to create Loyalty and Advocacy
  • Using Customer Experience as the Starting Point in A Successful Business Strategy
  • Building the Ultimate Customer Experience Framework
  • Building A Culture of Customer Centricity and Continuous Improvement Based on Customer Feedback
  • Managing Customer Expectations to Improve Customer Satisfaction
  • Creating and Sustaining Meaningful Experiences Across the Customer Lifecycle using Customer Centric Data
  • Moving from Descriptive to Precise Measures and Quantifiable Commercial Results
  • How Can Big Data Analytics Transform the Customer Experience?
  • Incorporating Social Media into Your Digital Customer Experience Strategy
  • How to Shift Thinking to Customer Engagement Outcomes from Technology and Product?
  • How to Ensure True Cross-Organisation Prioritization and Decision Making?
  • What are the Benefits of Implementing An Effective CEM Strategy?
  • Product Lifecycle Management for the Digital Economy
  • Examining Technologies to Engage with Customers in Real Time
  • Using Customer Journeys to Improve Customer Experience and Drive Profitability
  • End-to-End Analysis of Subscriber Behaviours Across Multiple Platforms and Devices
  • Using Effective Mobile Marketing & Advertising Strategies to Achieve Your CEM Objectives
  • How to Measure Success in Customer Experience Management?
  • Managing the Evolvement of Process, Organisation and Skill
  • Using Lean Six Sigma to provide a superior Customer Experience
  • Enabling Visibility over Service Quality and Customer Experience to Inform Next Actions
  • Empowering and Motivating Employees to Deliver A Superior Customer Experience
  • Sustaining A Holistic Customer Experience
  • Aligning the Organisation to Deliver An Integrated and Holistic Customer Experience Strategy – What Are the Key Considerations?