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Customer Experience Management (CEM) In TELECOMS World Summit 2013
Profiting from Successful Implementation of An Effective CEM Strategy

Conference: 3 - 4 October 2013
Swissotel Merchant Court, Singapore

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Event Partners

Event Partners

We partner with associations/forums, leading publications, online media, portals and newsletters in the relevant sectors to achieve mutually beneficial benefits for both companies. Our extensive marketing campaigns will ensure that you impress the right players at the forefront of the latest industry advancements and expand your business territory.

To find out the potential benefits in supporting our events, please contact us today at Email: marketing@symphonyglobal.com

We have received great support from the following partners for this event:

Endorsing Bodies

GSA

GSA (Global mobile Suppliers Association) represents leading GSM, 3G/WCDMA-HSPA and LTE suppliers, delivering trusted own-researched surveys, reports, facts, stats, objective analysis and information confirming and explaining market developments, trends, evolution and opportunities. Support to network operators includes targeted seminars for information exchange, relationship events, campaigns, case studies, and information papers.

Website: www.gsacom.com
RSS Feed: www.gsacom.com/rss/gsanews.php4
GSA LinkedIN group: www.linkedin.com/groups?gid=2313721
LTE1800 LinkedIN Group: www.linkedin.com/groups?gid=3129390
Twitter: www.twitter.com/gsacom
Facebook page: www.facebook.com/pages/Global-mobile-Suppliers-Association-GSA/123462771012551


Mobile Alliance

Mobile Alliance strives to foster Singapore to be the Mobile Centre of Excellence in the region with global recognized brand names and a strong international footprint for mobile value-added services.

From telcos to handset manufacturers, mobile service providers, to budding entrepreneurs and developers in the mobility space, Mobile Alliance brings together a cohesive ecosystem.

Our Vision
For greater visibility and adoption of mobile-centric ideas and solutions.

Our Mission

  • A resource and promotion center bringing together people, technology and solutions within the Mobile Business community in Singapore and regionally.
  • Motivate investment
  • Extend networks, professional and commercial
  • Empowerment through sharing of resources.
Our Contact
13A Bali Lane, Singapore
Singapore 189849
Phone (+65) 6438 1314 Fax (+65) 6438 2515
Email:
exco at mobilealliance.sg

Hong Kong Wireless Technology Industry Association (WTIA)

About WTIA

Hong Kong Wireless Technology Industry Association (WTIA), which was established in 2001, is a non-profit trade association registered in Hong Kong to provide a platform for the wireless-related business to work together to benefit the industry development and growth; with objectives below:

  • Represent and safeguard the interests and opinions of the wireless technology industry to the Government and other international parties
  • Promote the development, usage and awareness of wireless technology applications in Hong Kong
  • Enhance communication and partnership between different types of companies in the wireless technology industry
  • Advance the professional standards of software and hardware development in wireless technology applications


Media Partners

Balkans.com

Balkans.com Business News, www.balkans.com , is a prominent and recognized voice for business globally. As a Balkans business resource, we provide up-to-date daily news and weekly reviews, market research, financial reports, company news linking and database of companies who do business in Albania, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, FYR Macedonia, Greece, Montenegro, Romania, Serbia, Slovenia and Turkey. In addition, our notable industry news section provides detailed information on business happenings for over 30 specific industries. Our readers are high-level executives, business leaders, educational institutions, investors, business owners and government institutions throughout the world.


Biz-News.com

Biz-News.com is an online media group providing consumer electronic business news to professionals worldwide.

Biz-News.com reaches its global business readership in niche audience segments across medias specialized in the consumer electronic markets.

Biz-News.com currently acts in the HDTV, Smartphone, VOIP and Storage markets.

We provide news on semiconductors, software, hardware, OEM, content, manufacturer's brands, wireless operators, distributors and retailers on a global scale.

We focus on worldwide consumer electronics markets.

URL: http://smartphone.biz-news.com


Blassys

Blassys … the Microenterprise eMagazine, is an online publication about microfinance and microenterpreneurs’ efforts, gains, and challenges. Our goal is to inform, educate, and entertain by bringing to our readers universal spectrum of ideas on Microfinance as well as thoughtful opinions by practitioners, scholars, professionals and of course, the microenterpreneurs. Please visit us at www.blassys.com


CRM

CRM magazine provides business leaders the information they need to reach their strategic objectives. The magazine offers executives a unique blend of strategic business information, case studies, and in-depth analysis. Each monthly issue incorporates vital information that will help you benefit from the experience of other companies, and ensure that your company becomes a CRM success story.


CRM Xchange

CRMXchange has developed unique industry insights into the business intelligence and professional programs required for successful operations. Known by our audience as the “event site,” we are experts in Webcast hosting. Visitors to the site can participate in over 100 yearly interactive educational webinars. Register free with CRMXchange to receive a wealth of online resources including:

  • Live webcasts
  • White paper and featured column library
  • Contact Center and CRM News
  • Vendor Directory
  • Calendar of Events from Around the World
  • Virtual Conferences in Workforce management, Quality Assurance, Speech Analytics and Multi-Channel Strategies www.crmxchange.com www.crmxchange.com

Customer Service Manager

CSM is the leading online magazine and community for customer service professionals. The CSM website is packed with customer service articles, skills and tips - all designed to help improve your customer service. Join for free and receive a valuable customer service newsletter each month. Website: www.customerservicemanager.com


Developing Telecom

DevelopingTelecoms is the industry leading on-line information portal covering communications technology, business, markets, new products and services in emerging markets world-wide. With free access and daily updates, DevelopingTelecoms is the first port-of-call for professionals needing to keep up-to-date, getting over 600,000 hits, 80,000 page-views and 25,000 visitors every month. Visit www.developingtelecoms.com now to keep abreast of developments in the world’s fastest growing communications markets and sign-up for our free e-newsletter.


DIDXchange

DIDXchange is the world's wholesale ecosystem of around 17,000 telecommunications service providers in 170 nations who use the marketplace to buy and sell direct inward dialing. It also serves as a media partner and marketing arms for DIDX members and the most important IP communications and technologies events in the world. Its telephone number sourcing expertise is paired with a popular podcast channels on iTunes, Youtube, Viddler, Screenr and at http://www.didx.net/podcast.


Gulf Telenews

Gulftelenews.com is the region's premier resource for ICT news, features, reports and product reviews.

The website is a one-of-a-kind telecom business portal that gives interactive services in the form of valuable information about the Gulf region with an emphasis on Dubai and the latest news on telecom business, telecom finance and telecom events.

Gulftelenews.com’s sole purpose is to bring you information about telecom industry and mobile technology. Want to learn more about the latest laptops, coolest cell phones, or smartest wireless strategies? It’s all here. With hundreds of expert product reviews on everything from laptops to digital audio players to projectors, as well as weekly news, in-depth features, and reports. gulftelenews.com has all the mobile information you need.

Gulftelenews.com offers market intelligence resource and our e-newsletters deliver the news from CIO to IT Manager, Project Manager to end user.

For more information please visit www.gulftelenews.com


India Tech Online

IndiaTechOnline is an online guide to Information Technology trends and developments from India. Technology in India is not just about global tech support.

This site reports news, analyses trends, understands innovation and unveils research developments, in an attempt to become the one stop shop for everything from India on computers (corporate and consumer systems), software, enterprise systems, telecom (mobile and wireless) research developments and deployments; convergence technologies, personal gadgets and entertainment systems, service and business process industry happenings.

IndiaTechOnline comes to you from a team of technology watchers and analysts led by Anand Parthasarathy, a veteran IT journalist who has taken a keen peek into the Indian technology landscape for more than 15 years for one of India's most widely read daily newspapers, The Hindu.


Macau Business Magazine

Macau Business, a 132-page monthly magazine, is DeFicção Multimedia Projects’ flagship title. It focuses on Macau’s business community and economy and has achieved immense market credibility and penetration owing to its circulation of 30,000. Besides local and international availability it maintains a highly visited website while subscribers span from Asia, America and Europe. DeFicção is engaged in publishing two monthly magazines, several other tittles, event management and soon, into hospitality.

Contacts:
9/F Flat H, Block C, Nam Fong Industrial Building,
679 Av. Dr. Francisco Vieira Machado – Macau
Tel: +853 2833 1258
Fax: +853 2833 1487
E-mail: sub@macaubusiness.com | editor@macaubusiness.com
Website: www.macaubusiness.com


Markets and Markets

MarketsandMarkets is a full service and consulting firm that produces strategically analyzed full length reports track more than 10 industries. M&M plans to launch industry-wise and country wise market tracker for all the verticals tracked. This intelligence database comprising of about 60000 reports a year will form one of the world's largest intelligence resources worldwide. MarketsandMarkets has effectively used technology to automate management of large and complex data for forecasts. MarketsandMarkets aspires to help its client to achieve sustainable growth by providing incisive business insights into their respective business partners. Our 200 global strategic accounts with topline revenues in excess of USD 1 Billion annually. Delivered syndicated research studies to top publishers globally on a subcontracting model. The major industries that we cover in our market intelligence deliverables are Pharma & Biotech, Telecom & IT, Healthcare & Life sciences, Chemical & Advanced Material, Electronics & Semiconductors and Foods & Beverages.


Mind Commerce

The Mind Commerce is to provide customized research, consulting, training, and writing services for the telecommunications and IT industry within our areas of expertise.

Mind Commerce clients include manufacturers, developers, service providers,industry organizations, and government. Mind Commerce partners include various leading firms in the telecommunications industry.

Mind Commerce differentiates itself from its competition by meeting the unique needs of its clients through customized product development and service delivery.

http://www.mindcommerce.com/


MobiAD

MobiAD.org ... All About Mobile Advertising

Along with the boom in smartphones and tablets, mobile advertising is soaring high beyond our expectations. To hop on and ride this mobile advertising bandwagon, we need to more accurately understand the direction of the mobile ad industry, and a clearer perspective, needless to say, would be helpful.

MobiAd.org (http://mobiad.org), the first-ever mobile advertising portal, is aimed at being a central information-sharing space for those in the mobile-ad ecosystem: this includes developers, publishers and marketers, and even related mobile ad solution providers, including those involved in the mobile ad network.

The portal consists of three sections: a Forum, Download Center and News. MobiAd.org will be an up-to-date information source and powerful community for the mobile ad industry.


Mobile Wireless Jobs


Mobile Wireless Jobs is the leading telecom careers employment work labor HR recruitment blog for senior-level executive applicant candidate professionals, staffing / hiring managers, employers and human resources recruiters in the mobile content and wireless entertainment industry.


OSS News Review


OSS News Review is an online news source that covers the Telecommunications Billing and OSS/BSS industry. OSS News Review provides timely news, industry information, corporate overviews, and references for the industry. http://www.ossnewsreview.com/


PMR

PMR (www.pmrcorporate.com) is a British-American company providing market information, advice and services to international businesses interested in Central and Eastern European countries as well as other emerging markets. PMR's key areas of operation include business publications (through PMR Publications), consultancy (through PMR Consulting) and market research (through PMR Research). Being present on the market since 1995, offering high international standards in projects and publications, as well as providing one of the most frequently visited and top-ranked websites, PMR is one of the largest companies of its type in the region.


ReportsandReports

ReportsandReports comprises of an online library of 50,000 reports, in-depth market research studies of over 5000 micro markets, and 25 industry specific websites.

Our client list boasts of almost all well-known publishers of such reports across the globe. We, as a third party reseller of market research reports employ number of marketing tools such as press releases, email-marketing and effective search engine optimization technique to drive revenues for our clients.


Teleinfotoday

www.teleinfotoday.com is one of the leading online service providers to the IT & Telecom Community. Its a complete business to business platform which facilitates to bridge the gap between the manufacturer and suppliers in improving their business relationships.

www.teleinfotoday.com provides a common platform to improve the visibility and scope of their business internationally breaking the geographical barriers. A specialist website dedicated to the new online marketing in construction B2B environment. We offer customized marketing solutions to suit the specific requirements of our clients.

Our highly informative services keep the Construction Professionals informed about evolving markets and enable them to make strategic decisions. Our wide range of promotional services assists our clients in reaching the top CEO's and key decision makers in the industry.


TelcoProfessionals

TelcoProfessionals(TP) is an interactive, content rich, blog- and video-centric online community, and business exchange, developed exclusively for the Telecom and Media industry. We are dedicated to individuals working in the industry globally, as a place they can find and help each other get ahead. TP includes a full Telecom & Media events listing, blogs from Thought Leaders, videos of the people shaping the industry’s future, and forums. TP allows you to network directly with over 110,000 like-minded unique viewers from 206 countries. To enhance your professional profile and network for future business opportunities, or to visit our jobs portal, join us today on www.telcoprofessionals.com.


Telecompaper

Telecompaper is a well respected, independent research and publishing company focussed on the telecommunications industry. Telecommunications is a fast changing industry which makes it difficult for telecom professionals to keep up with the latest developments. Telecompaper tracks the worldwide telecommunications industry and publishes need-to-know information and market insights. We provide international customers with breaking news, newsletters, expert analyses, reports and advisory services. Telecompaper was founded in 2000 and now employs 18 staff and also employs correspondents in various countries who track the local telecom industry. For more information, please visit www.telecompaper.com


TelecomWatch

TelecomWatch is the only "Publishing-House" in India which is fully & totally focused / concentrated on Indian Telecom && its related industries. TelecomWatch serves well over 71,000 email ids & its products are seen daily by more than 1,00,000 pairs of important eye-balls, who are the actual business creators.

TelecomWatch endeavors to provide Fixedline, CDMA ( Mobile), GSM & Average Revenue Per User figs immediately on their release. Its products have proved to be excellent vehicles for "Online Advertising".

TelecomWatch products provide online & offline timely & accurate info / data on vital happenings, latest tariffs & valid tenders through: TelecomWatch-news flash, TelecomWatch-tariff databank, TelecomWatch-info bank & TelecomWatch-ad flash

For more details please visit www.telecomwatch.in or mail us at info@telecomwatch.in


TeleResources

TeleResources Engineering is Australia’s leading Wireless Strategy and Solutions Company, providing tailored business solutions, market analysis and engineering services to Australian and International clients.

We partner with the world's leading radio network design, test, optimisation tool and mobile multimedia technology companies in order to enhance the operations of our many telecommunications and broadcasting clients.

Over 80% of our business is referral or repeat business thus confirming our reputation for excellence and our ability to deliver valuable business solutions to our clients

TeleResources also provides the only easy to read FREE weekly summary of the top news stories on wireless communications in Australia and New Zealand. To subscribe please visit our website www.teleres.com.au


Teletimes International

Teletimes International, the only tri-regional magazine focused towards the Telecom & IT sectors of the Middle East, Asia and Africa, proactively leverages knowledge and insights from executives and decision makers, who know telecommunications - the issues that need to be addressed, the technology reporting that must happen, and the answers that must be delivered. It is the realization of this core need to inform that really allows Teletimes to differentiate itself from other publications.

In the 7th year of its publication, Teletimes has achieved a qualitative edge by capitalizing on the age-old need for quality information. Its online edition is also available on www.teletimesinternational.com

Teletimes International actively participates in all high-profile industry events throughout the region to provide detailed reportage of those events and latest information of telecommunications developments worldwide. Teletimes’ primary focus is on providing featured articles on latest technologies, IT and telecom developments, and market trends. Latest research, exclusive facts and figures from telecom markets around the globe, supported by high-profile interviews of leaders and decision-makers of the IT and telecom industry are regular features of this monthly publication.

Part of Teletimes’ vision is to keep our readers updated with the latest ICT news, to facilitate this Teletimes also publishes a weekly Online Edition (E-newsletter).