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Customer Experience Management (CEM) In TELECOMS World Summit 2013
Profiting from Successful Implementation of An Effective CEM Strategy

Conference: 3 - 4 October 2013
Swissotel Merchant Court, Singapore

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“This event is clearly gaining ground in importance for the Customer Experience community among global Telecom operators. It provides a great platform for practitioners and vendors to connect, share and learn.” – K. Breebart, SAP Asia

“I had already attended a couple of events organized by symphony global and once again been pleased by the quality of the audience and the content – you also get ample networking time which is a must for this type of events.” – E. Thomassain, Amdocs

"The Customer Experience Management in Telecoms World Summit 2013 was an excellent platform for service providers from across the Asia-Pac region to come together, interact and share best practices. The speakers and topics were carefully chosen and focus was kept on making all discussions relevant so that we could all benefit from the thought leadership and leverage the learnings for improving our organisation's customer experience strategy. The summit was organised in an extremely professional manner and provided us enough opportunities to network and interact with peers. Great job done by the Symphony Global team and I wish them all the best for their future conferences. It would be a pleasure to be a part of their conference again." – A. Srivastava, Reliance Communications

"This seminar shared highly valuable experiences of Customer Experience Management among companies from different countries, the latest technology and solutions presenting can be adapted to strategize your company towards Customer Service Supremacy." – S. Trisuriyatumma. Thaicom

“Congratulations on a well-executed CEM event! It was a good balance of operator experience, trends in the CEM landscape and it showcased diverse vendor solutions that can lead to an effective realization of a successful CEM implementation. Rich in content and very timely!” – B. Dichoso, PT Smartfren Telecom

“I found the event well managed and run. Insightful presentations and excellent Q& A sessions. An event well worth attending.” – R. Connolly, eGain

"The event has really been a fantastic experience for me. I not only had a glimpse of what's happening in several countries for various aspects of CEM for telecom, but it was an excellent opportunity to meet and greet professionals / experts / solution providers under one platform. I also thank Symphony Global to take the initiatives like these and superbly managing the event. Look forward to participate in many more events like these. Great job team Symphony Global.” - C. Sanwal, Vodafone India

"CEM 2013 was a unique event as it gave a diverse and optimum mix of vendors and telecom service providers from different parts of world. Hugely beneficial to all due to some very effective discussions which covered some really interesting topics and practices. Overall I was glad that I attended the event.” – U. Chatterjee, Bharti Airtel

“Overall this is a good event, we are able to meet up with several potential customers.” L. Guo, Anite

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