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Customer Experience Management (CEM) In TELECOMS World Summit 2013
Profiting from Successful Implementation of An Effective CEM Strategy

Conference: 3 - 4 October 2013
Swissotel Merchant Court, Singapore

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A Line-Up of Highly-Regarded Expert Speakers Representing the CEM for Telecoms Ecosystems from:

Erwann Thomassain, Sales & Business Leader-APAC, Customer Management Division, Amdocs, Singapore

Simon Ng, Sales Director, Anite, Singapore

Stefano Vecchio, Head of Business Development, Axiata Group, Malaysia

Uddalak Chatterjee, DGM Customer Services/Head, Corporate Services, Bharti Airtel, India

Suet Yu, Director, Customer Experience Management, CSL, Hong Kong

Ian Vernon, CEO, AmanziTel, VP Solutions, DingLicom, Sweden

Ray Connolly, Regional Sales Director, eGain, UK

Andy Farquharson, Vice President, LogMeIn Asia Pacific, Australia

Paddy Srinivasan, VP of Customer Engagement Cloud, LogMeIn, USA

Hany Mokhtar Sayed, Marketing Director, Customer Management, Mobily, Saudi Arabia

Sherie Ng, Managing Director SEA, NICE Systems, Singapore

Susanna Hasenoehrl, Head of APAC, NTS New Technology Systems, Singapore

Hence Steve, CRM & Customer Experience Group Head, PT Indosat, Indonesia

David Adiwijaya, Head of M-Finance Partnership, PT XL Axiata, Indonesia

Anupam Srivastava, Senior Vice President - Customer Service Delivery, Reliance Communications, India

Koert Breebaart, Senior Principal Value Engineering, SAP Asia, Singapore

Erdem Saglamer, Customer Experience Manager, Turkcell, Turkey

Ian Mckee, CEO, Vocanic, Singapore

Chandresh Sanwal, Head-Customer Value Management, Vodafone India, India

Faraz Saif, Director Marketing Automation and Products & Platforms, Warid Telecom, Pakistan

Tim Deluca-Smith, Vice President, WDS, A Xerox Company, UK


and many more…

Limited speaking slots are available. If you are interested in speaking at this summit, please email